Pet Care Concierge & Member Experience Lead

Juno Veterinary; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A modern animal care clinic in Toronto is seeking an Animal Care Attendant/Member Experience Coordinator to enhance member experiences while supporting patient care. The role combines responsibilities as a 'Host' or 'Veterinary Reception,' requiring exceptional communication and team collaboration. Ideal candidates will have strong attention to detail and a passion for pets. Flexibility for evening and weekend work is needed in this hybrid position.

Benefits

Full benefits package

Mental health support

PTO and discounted services for pets

Qualifications

• Strong communication skills both verbal and written.
• A keen eye for detail and organization.
• Ability to anticipate needs of patients and the team.
• Experience in a team environment that fosters collaboration.

Responsibilities

• Act as liaison between front of house and medical team.
• Manage member communications across all platforms.
• Provide exceptional experience to all members.
• Support appointment flows and patient comfort.

Skills

Strong communication skills

Attention to detail

Team collaboration

Education

Previous experience as ACA/Veterinary Assistant

Job description

A modern animal care clinic in Toronto is seeking an Animal Care Attendant/Member Experience Coordinator to enhance member experiences while supporting patient care. The role combines responsibilities as a 'Host' or 'Veterinary Reception,' requiring exceptional communication and team collaboration. Ideal candidates will have strong attention to detail and a passion for pets. Flexibility for evening and weekend work is needed in this hybrid position.