Personal Lines Insurance Broker - Edmonton

Acera Insurance; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading Canadian insurance brokerage is seeking a Personal Lines Insurance Broker in Edmonton, AB. The role involves managing client inquiries, maintaining databases, and supporting underwriting processes. Ideal candidates should have a level 1 General Insurance License and experience in client service within the insurance industry. This opportunity offers a collaborative and empowering work environment with the potential for employee ownership.

Benefits

Employee ownership opportunity

Collaborative work environment

Career development opportunities

Qualifications

• Two years as a licensed General Insurance Broker is an asset.
• Level 1 General Insurance License required.
• Experience with insurance document management software.

Responsibilities

• Handle incoming client calls to resolve questions related to coverage.
• Timely handling of client service requests.
• Maintenance of client database.
• Process certificates of insurance and pink cards.
• Support renewal underwriting.
• Prioritize workload to maintain service standards.

Skills

Client communication

Problem-solving

Time management

Microsoft Office Suite

Education

Two-year diploma in Business Administration or equivalent

Tools

Insurance document management software

Job description

Overview

Personal Lines Insurance Broker - Edmonton

Location: Edmonton, AB, CA

Merit Insurance is now part of Acera Insurance.

As an employer of choice, Acera Insurance offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are :

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

Responsibilities

• Handles all incoming client phone calls with the objective of resolving all questions related to coverage additions, deletions, and modification.
• Timely handling of client service requests.
• Maintenance of client database.
• Processes certificates of insurance, pink cards, and coverage confirmations in a timely manner.
• Supports renewal underwriting.
• Call clients on accounts as required.
• Supports other business unit functions, promoting professionalism and cooperation within the working environment.
• Prioritizes and organizes workload to maintain service standards.
• Strives for ongoing self-development through industry and related courses.
• Remains calm and professional when dealing with difficult circumstances.
• Willing assists others to maintain standards and assists with training new and existing staff as needs arise.
• Perform other duties as requested.

Qualifications

• Two-year diploma course in Business Administration or related discipline or an equivalent combination of education and related experience.
• Two years’ experience as a licensed General Insurance Broker is an asset.
• Level 1 General Insurance License required.
• Experience with insurance document management software.
• Skilled user of the Microsoft Office Suite of products.

Merit Insurance joined Acera Insurance in September 2025.

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.