Personal Lines Account Manager

DGA Careers; Calgary; On-site; CAD 60,000 - 75,000; Full time

Job summary

A boutique insurance brokerage in Calgary is seeking a dedicated Personal Lines Account Manager to manage a personal lines book of business. Focus on building long-term client relationships while receiving support from administrative staff. Ideal candidates have a Level 2 General Insurance License and experience in a brokerage environment. This role offers a competitive salary, growth potential, and a Monday to Friday schedule with no evenings or weekends.

Benefits

Competitive salary

Opportunities for professional development

Support from administrative staff

Qualifications

• Previous experience in a personal lines brokerage environment.
• Familiarity with multiple insurers and market options.
• Detail-oriented with solid organizational skills.

Responsibilities

• Managing and servicing a personal lines book of business.
• Advising clients on coverage options and policy changes.
• Building strong, long-term client relationships.

Skills

Client service orientation

Communication skills

Organizational skills

Education

Level 2 General Insurance License (Alberta)

Job description

Join a Team Where Relationships Come First

Are you looking for a brokerage that values relationships over volume? Our client, a boutique insurance brokerage in Calgary, is seeking a personable and dedicated Personal Lines Account Managerto join their close-knit team. This is an opportunity to work in a collaborative, service-driven environment where client connections and retention—not call quotas—are the priority.

About the Opportunity

This brokerage prides itself on quality over quantity, built on referrals and long-standing relationships. You’ll manage your own group of clients so you can get to know them well and provide truly personalized service.

Administrative support is provided to handle processing tasks so you can focus on what you do best: building trust and delivering exceptional client care.

What You’ll Be Doing

Managing and servicing a personal lines book of business with care and attention.

Advising clients on coverage options, renewals, and policy changes.

Building strong, long-term client relationships through proactive communication.

Collaborating with internal teammates and insurer partners to resolve inquiries efficiently.

Using company portals and systems to process transactions accurately.

Participating in ongoing training and maintaining up-to-date product knowledge.

What You’ll Bring

Level 2 General Insurance License (Alberta).

Previous experience in a personal lines brokerage environment (range of experience levels considered).

Familiarity with multiple insurers and market options.

Strong client service orientation with excellent communication skills.

Detail-oriented with solid organizational skills and comfort using brokerage systems.

A positive, team-first attitude and commitment to professional growth.

What’s in It for You

A supportive, team-oriented workplace that values collaboration and respect.

Competitive salary with growth potential and performance-based incentives.

Monday to Friday schedule (no evenings or weekends).

On-site support from administrative staff and underwriting resources.

Opportunities for ongoing professional development and education.