Performance & Quality Auditor

Lifemark; Remote; CAD 80,000 - 100,000; Full time

Job summary

A healthcare rehabilitation firm is seeking a Performance & Quality Specialist/Auditor to execute audits, ensure compliance with service standards, and analyze program performance. The ideal candidate will have a Bachelor's or Master's degree in a relevant field and at least five years of experience in rehabilitation services. This role offers competitive salary and benefits, promoting inclusion and accommodations for all candidates during the recruitment process.

Benefits

Competitive salary

Comprehensive health and dental benefits

Ongoing learning opportunities

Diverse and inclusive workplace

Qualifications

• Minimum of five years' experience in rehabilitation services.
• Experience with persons living with mental or physical health problems.
• Employment conditional on obtaining federal Reliability Status security clearance.

Responsibilities

• Execute audits to ensure compliance with service standards.
• Analyze audit results for program performance improvements.
• Conduct analysis of outcomes to identify performance gaps.
• Ensure privacy and confidentiality processes are followed.
• Identify issues impacting contractual compliance.

Skills

Experience conducting medical assessments

Experience auditing rehabilitation services

Ability to analyze program performance

Expertise in creating rehabilitation plans

Education

Bachelor or Masters’ degree in Psychology, Counselling, or related field

Certified Vocational Rehabilitation Professional (CVRP)

Job description

Performance & Quality Specialist/Auditor (Bilingual)

Temporary Full-time 12 Months Contract Remote Work from Home Canada

Who We’re Looking For

Like Lifemark, you believe in the power of work to transform lives. As the Performance & Quality Specialist/Auditor, you’re part of a team that delivers a wide range of rehabilitation services to veterans of the Canadian Armed Forces and their families, creating a supportive culture and encouraging continuous performance improvement.

Lifemark’s Rehabilitation Services and Vocational Assistance Program (RSVP) is delivered on behalf of Veterans Affairs Canada and in partnership with WCG. As the Performance & Quality Specialist/Auditor, you are responsible for conducting quality assurance and auditing activities to ensure consistency and a standard approach across the program.

As a member of our strong and professional team, you bring a performance and high-quality focus to achieve strong rehabilitation services results.

What You’ll Do

• Execute audits according to contractual requirements, including a review of internal operations and documentation, compliance with service standards and program outcomes
• Analyze audit results and other data for insights to program performance improvements
• Conduct analysis of outcomes and performance gaps between participant demographic groups
• Complete remote and onsite data checks and ensure privacy and confidentiality processes are followed by RSVP team members
• Ensure claims and invoice processing meets contract requirements and federal and provincial guidelines
• Identify issues impacting contractual compliance and support the development of solutions
• Continually improve organizational systems and processes to maximize efficiency, effectiveness, and productivity in support of enhanced participant outcomes

What You Bring

• Bachelor or Masters’ degree in Psychology, Counselling, Rehabilitation, Social Sciences, Human Services or a health-related field (e.g. physiotherapy, OT)
• A current Certified Vocational Rehabilitation Professional (CVRP) or health professional designation
• A minimum of five (5) years’ experience in the direct provision and/or auditing of medical, psycho-social or vocational rehabilitation services (or a combination thereof) to participants, including:
• Experience in conducting medical, psycho-social or vocational rehabilitation assessments
• Experience working with persons living with mental or physical health problems creating barriers to civilian life
• Experience analyzing and interpreting medical, psycho-social or vocational assessments and making recommendations based upon critical analysis of information leading to the development of a comprehensive plan and program of care
• Employment conditional on obtaining federal Reliability Status security clearance

What we offer

• Competitive salary
• Comprehensive and flexible health and dental benefits
• Ongoing learning and development opportunities
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork

Inclusion

Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca. Visit and Applytoday! Visit www.lifemark.ca/careers.