Pension Service Coordinator

Manulife; Montreal; On-site; CAD 40,000 - 68,000; Full time

Job summary

A leading financial services provider in Montreal is seeking an organized and bilingual individual to support the Client Relationship Managers team. Responsibilities include preparing client review presentations, acting as a liaison for clients and partners, and ensuring the accuracy of reports. The ideal candidate has 1-3 years of administrative or customer service experience and is proficient in Microsoft Office, especially Excel and PowerPoint. This role offers competitive compensation and a hybrid work arrangement.

Benefits

Health and dental benefits

Mental health support

Retirement savings plans

Generous paid time off

Employee assistance programs

Qualifications

• 1 to 3 years of experience in administration or customer service within a business environment.
• Excellent knowledge of Microsoft Office suite with emphasis on Excel and PowerPoint.

Responsibilities

• Prepare and support the delivery of client review presentations and reports.
• Act as a liaison person with internal and external partners and clients on matters related to group products.
• Handle inquiries related to marketing and administrative issues.

Skills

Bilingual (French/English)

Organizational skills

Communication skills

Microsoft Office Suite

Problem-solving

Education

Bachelor’s Degree or College diploma in business administration or marketing

Job description

We develop distinctive Group Retirement Solutions (GRS) for our plan sponsors to help them gain a competitive edge, adding value to their employee benefits. Our GRS business development team joins forces with a network of customer‑oriented professionals to achieve our sales target. This team is responsible for building and solidifying partnerships with consultants and brokers from the selection of the investment options and the type(s) of plan, to the implementation and long‑term evolution of the program. They also assist and support consultants and brokers in identifying target markets and growing their business. Over the years, we have built an enviable reputation for professionalism, high‑quality offering, constructive marketing advice and knowledge of our clients’ business.

You love working in a dynamic environment and make sure that everyone has what they need to perform at their best. Your undeniable organizational and communication skills will be positively challenged when you support our Client Relationship Managers team. You will contribute to the achievement of our Sales division objectives by customizing tools to increase efficiency, sharing critical information, and coordinating internal and external resources for the development and maintenance of strategic material.

Position Responsibilities

• Prepare and support the delivery of client review presentations & reports and assembling of presentation material for the Customer Relationship Managers and ensuring accuracy and timely delivery.
• Responsible for preparing all information/reports for Customer Relationship Managers, act as a key resource for Customer Relationship Managers on marketing and administrative issues (follow‑up on documentation, etc.) ensuring attention to detail with a keen eye for numbers.
• Act as a liaison person with internal and external partners and clients on matters related to group products, marketing and services by effectively handling inquiries.

Required Qualifications

• 1 to 3 years of experience in administration or customer service within a business environment
• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications

• Excellent knowledge of Microsoft Office suite – with emphasis on Excel and PowerPoint
• Ability to problem solve
• Ability to work independently and within a team
• Knowledge of GRS products and services, an asset
• Bachelor’s Degree, or College diploma in business administration or marketing

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$40,425.00 CAD - $67,375.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off programme in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.