Patient Engagement & Retention Specialist

Vision Group; Kitchener; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in Kitchener is seeking a Patient Engagement & Retention Specialist (Clinical Counselor) to enhance patient satisfaction and provide treatment options. Candidates should possess strong customer service skills and be organized, with excellent communication and time management abilities. The role requires flexibility from Monday to Friday, with shifts ranging from 9:00 AM to 7:00 PM. We offer a permanent full-time position with benefits, including free LASIK surgery and group insurance.

Benefits

Bonus eligibility

3 weeks vacation

3 sick days & 1 wellness day

Group insurance

RRSP match

Free LASIK surgery

Qualifications

• Experience in customer service or retention in a relevant industry.
• Account manager or sales representative experience is a plus.
• Desire to succeed while helping customers achieve their goals.
• Flexible availability Monday - Friday, between 9:00 AM - 7:00 PM.

Responsibilities

• Present treatment options to prospective patients.
• Provide accurate information regarding surgery and pricing.
• Manage patient questions in a timely manner.
• Enhance patient satisfaction through personalized consultations.
• Utilize computer tools for tasks such as reporting and follow-ups.
• Opportunity for additional training in the clinic.

Skills

Customer service background

Excellent communication skills

Organizational skills

Time management

Problem-solving skills

Tools

Outlook

Word

Excel

EMR systems

Job description

PATIENT ENGAGEMENT & RETENTION SPECIALIST (CLINICAL COUNSELOR) | Waterloo

Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

A look at your benefits

• You are eligible to receive a bonus.
• You have a permanent full-time position (approx. 35-40hrs p/week).
• You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days & 1 wellness day.
• You benefit from group insurance, telemedicine & RRSP match.
• You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

Your tasks at a glance

• You present treatment options to prospective patients.
• You provide accurate information to patients regarding surgery, pricing, and scheduling.
• You manage and address patient questions accurately, concisely, and in a timely manner.
• You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
• You are proficient in using computer tools such as Outlook, Word, Excel, and EMR systems for tasks such as results tracking, reporting, follow-ups, and managing patient-related activities.
• You will have the opportunity to receive additional training to broaden your role and expertise within the clinic, such as exposure to receptionist duties.

A clear view of your assets

• You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
• Your experience as an account manager or sales representative is considered an asset.
• You have the desire to succeed while helping customers achieve their goals.
• You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills.
• You have excellent communication skills.
• Schedule: You have flexible availability to work Monday - Friday, shifts ranging between the hours of 9:00 AM - 7:00 PM.

From our point of view

If you think you are the right candidate for this position and are ready to join a passionate and dedicated team, apply now.