Parts Technician

Western Tractor; Medicine Hat; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading agricultural equipment provider in Canada seeks a Parts Technician to assist customers with parts needs, manage inventory systems, and support service technicians. The ideal candidate will have a Journeyperson Parts Technician designation and at least 2 years' experience in a parts department. This role offers competitive pay, comprehensive benefits, and strong training opportunities to help employees grow their career.

Benefits

Comprehensive health benefits package

Paid time off starting at 3 weeks

Annual boot and tool allowance

Employer-matched Registered Retirement Savings Plan

Qualifications

• Minimum of 2 years' experience within a Parts department is required.
• Previous experience with John Deere agricultural equipment is an asset.
• Valid Driver's License is needed for parts deliveries.

Responsibilities

• Assist customers at the parts counter and support service technicians.
• Read and interpret parts diagnostics and technical drawings.
• Navigate computerized inventory systems to locate parts.
• Follow up on special orders and keep customers informed.

Skills

Strong interpersonal skills

Time management skills

Problem-solving skills

Attention to detail

Education

Journeyperson Parts Technician designation

Tools

Microsoft Office

Online inventory systems

Job description

Overview

At Western Tractor, we’re committed to delivering the right part at the right time, every time. We’re looking for a passionate and detail-oriented Parts Technician to be part of our growing team. If you thrive in a fast-paced environment, love working with your hands, and enjoy helping customers find exactly what they need, we want to meet you!

Responsibilities

• Customer Service Excellence: Assist customers at the parts counter and service technicians in the shop by understanding their needs and efficiently locating the correct parts to get them back up and running.
• Master Diagnostics: Read and interpret parts diagnostics, diagrams, and technical drawings to ensure precision in every order.
• Utilize Technology: Navigate computerized inventory systems and parts libraries to track down the perfect part.
• Handle Special Orders: Follow up on special orders and keep customers informed as soon as their parts arrive.
• Merchandising Support: Help create and maintain eye-catching merchandising displays that showcase our parts and promotions.
• Promote Our Specials: Actively promote dealership specials and merchandising campaigns, boosting sales and customer satisfaction.
• Customer Satisfaction: Ensure every customer feels valued and appreciated, creating a welcoming atmosphere at all times.

Requirements

• Education: Journeyperson Parts Technician designation or equivalent experience.
• Experience: A minimum of 2 years\' experience within a Parts department. Previous John Deere agricultural equipment and product experience is an asset.
• Technical Skills: Experience using online inventory systems and standard desktop applications including Microsoft Office and other browser-based programs, along with a demonstrated understanding of sales processes.
• People-Focused: Strong interpersonal skills with experience connecting with customers while maintaining a professional image and establishing rapport.
• Soft Skills: Strong time management skills, ability to be adaptable, problem solving skills, and attention to detail.
• Physical Capability: Ability to lift, carry, push, and pull up to 50 lbs with long periods of standing and walking.
• Valid Driver's License: You\'ll need this for parts deliveries.

Benefits

• Training and Development: We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership.
• Paid Time Off: Recognizing the importance of work-life balance, we provide you with paid time off beginning at 3 weeks in your first year of employment.
• Sponsorship: Take advantage of our sponsorship opportunities to help you hone your skills and accumulate on-the-job hours and experience toward your Apprenticeship.
• Benefits: We provide a comprehensive health benefits package to keep you and your family healthy along with an employer-matched Registered Retirement Savings Plan.
• Compensation: You\'ll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement.
• Equipment: We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance.

Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can\'t wait to welcome you to our team!