Parts Specialist

R.G. Henderson & Son Limited; Markham; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leader in commercial kitchen service seeks a Parts Technical Specialist for their Markham location. In this role, you'll maintain relationships with technicians and manufacturers, identify parts, and create estimates. The ideal candidate will have at least 2 years of customer service experience and proficient technical reading skills. This position offers industry-leading compensation and comprehensive benefits. Join a stable and growing organization at the forefront of service excellence in Canada.

Benefits

Industry-leading compensation

Comprehensive benefits

Training and development opportunities

24/7 resources and support

Qualifications

• Minimum of 2 years of customer service experience.
• Ability to quickly learn new ERP systems.
• Demonstrated proficiency in MS Office suite.
• Ability to read manufacturer manuals.

Responsibilities

• Generate estimates for technicians.
• Provide timely communication with customers.
• Identify required parts for service orders.
• Research manufacturers' resources for parts.
• Liaise with service technicians for support.

Skills

Customer service experience

Ability to learn ERP systems

MS Office proficiency

Technical reading skills

Bilingual in English and French

Education

High school graduation or equivalent

Job description

Please note that this is not an IT position

Who are we:

RG Henderson, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in the South‑Western Ontario area. We have over 125 years of history and our licensed, factory‑trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!

A Day in the life:

In the role of Parts Technical Specialist, the primary responsibility is maintaining positive relationships with service technicians, service team and manufacturers for parts identification, creating estimates, and problem solving. The parts technical specialist must thrive in an extremely fast‑paced work environment with high deliverables. In‑person customer service for parts counter sales may also be involved.

Responsibilities:

• Generates estimates for technician group.
• Provides regular, timely communication with customer to maximize conversion rate.
• Engages with technician group to determine the required parts for service orders.
• Researches part manufacturers' resources to identify commercial food equipment parts to better assist customers.
• Verifies and update's accurate part information for customer accounts.
• Liaises with service technicians and manufacturers for technical support calls.
• Listens to and understands customer needs and provides quotes.
• Issues purchase orders for material and part pick‑ups from local suppliers.
• Sources parts from various sources.

What you bring:

• High school graduation or equivalent required
• Minimum of 2 years of customer service experience
• Ability to quickly learn new ERP systems
• Demonstrated ability and proficiency in MS Office suite of applications
• Technically savvy with the ability to read manufacturer manuals and identify parts via online catalog
• Excellent written and verbal communication skills
• Minimum 50 wpm
• Ability to keep information confidential
• Ability to work in a high pressure, fast‑paced environment with precise attention to detail
• Strong time management, organization and multitasking abilities
• Bilingual in English and French is an asset

Why work for us?

• Industry-leading compensation
• Each day brings new challenges and endless learning opportunities.
• Comprehensive group benefits and retirement savings program
• Extended health, dental and LTD
• Training and Development Opportunities
• 24/7 Resources and Support
• Industry leaders in Canada
• You will be part of a growing, stable organization, that is the industry leader in Canada

Our recruitment process:

At RG Henderson we follow a standard recruitment process with each candidate we contact:

• After completing your application through our career website or a job board, you will receive an email from RGH, letting you know that we received your application.
• Any emails you receive will come from one of these domains: @hfsgc.ca; @rgh.ca; @partstown.ca; @applicantemail.com.
• If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview.
• Once the telephone interview is completed, if you are advanced to the next step, you will have an in‑person interview with one of our hiring managers.

We are committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under the applicable accessibility laws.

We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team‑driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.