Parts Advisor (Performance Toyota)

Performance Auto Group; St. Catharines; On-site; CAD 45,000 - 60,000; Full time

Job summary

An automotive company in St. Catharines is seeking a Parts Advisor to assist customers with parts inquiries and maintain inventory levels. The successful candidate should have 1-3 years of experience in automotive parts and demonstrate strong customer service skills. Benefits include health insurance, employee assistance plans, and discounts on vehicles and services. The reported salary ranges from $45,000 to $60,000 per year. Join a dynamic team that prioritizes community and excellent service.

Benefits

Health, dental, and vision insurance

Disability, critical illness, and life insurance

Employee Assistance Plan

Discount on vehicles, service, and parts

Discounts to retailers and service providers

Free employee events

Qualifications

• 1-3 years of experience in Automotive Parts is required.
• Valid Ontario driver's license with a clean driving record.
• Must be able to lift and carry heavy parts (up to 50lbs).

Responsibilities

• Assist customers with parts inquiries.
• Fill orders and maintain inventory levels.
• Inspect and identify parts based on customer description.
• Process returns and refunds for defective parts.

Skills

Customer service skills

Strong computer skills

Multitasking

Ability to manage phone calls

Tools

CDK Software

Job description

Drive for Excellence

Performance Toyota is the highest volume Toyota dealership in the Niagara area, maintaining a huge inventory of new and high-quality pre‑owned vehicles. A president’s pride winner, Performance Toyota has been recognized for its resilience and commitment to delivering an impeccable guest experience.

Performance Toyota is seeking an experienced Parts Advisor to join our dynamic team in St. Catharines. The successful candidate will be expected to demonstrate strong customer service skills while performing in a fast‑paced environment.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

• Assisting customers with parts inquiries, in person, on the phone and electronically.
• Filling orders as needed.
• Placing orders in a timely fashion.
• Maintaining proper inventory levels.
• Inspect damaged parts brought in by customers to determine the proper replacement.
• Identifying the necessary part(s) required on the basis of the customer's description of issues.
• Examining returned parts for defects and confer with customers about exchanging the part or processing a refund.
• Consult catalogs for stock numbers and prices and bring parts from the stockroom.
• Suggesting part(s) that is interchangeable, placing special orders for a part, or referring the customers at another business location, if a customer needs a part that is not stocked.
• Unpacking and marking incoming parts and storing them in the stockroom according to a prearranged system.
• Receiving and filling telephone orders.
• Keeping catalogs and price lists up‑to‑date.
• Recording sales and taking inventory.
• Projecting a positive attitude for the benefit of our customers and fellow employees.
• Read, understand, and adhere to all rules, regulations and procedures as per company policies.
• Ensure that all work performed is thorough, accurate, and completed in a timely fashion.
• Work effectively without supervision.

What you need to succeed:

• 1‑3 years experience in Automotive Parts is required.
• Valid Ontario driver’s license with a clean driving record.
• Must be able to lift and carry heavy parts (up to 50lbs).
• Be personable, honest, and hardworking.
• Strong computer and number skills.
• Be able to multitask and manage incoming phone calls effectively.
• A proven self‑starter who can work under pressure.
• Previous experience using CDK Software as an asset.

What’s in it for you?

• Excellent management support and guidance.
• Opportunities through our internal career mobility program.
• Access to health, dental and vision insurance.
• Disability, critical illness and life insurance for the unexpected.
• Our Employee Assistance Plan (EAP) for you and your family's wellness.
• Discount on vehicles, service and parts for you and your family.
• Discounts to retailers and service providers across the country.
• Free and engaging employee events.
• Did we mention we love giving back to our communities?!

This compensation range will be based on knowledge, experience and bonus earnings

Job Type: Full Time - Permanent

Compensation: $45,000 - $60,000 per year

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.