Part-Time Reservation Sales Specialist

Four Seasons Hotel; Remote; CAD 30,000 - 40,000; Part time

Job summary

A luxury hotel brand is hiring a Part-Time Reservations Sales Specialist to join their Worldwide Reservation Operations team. This position focuses on providing personalized service to guests, aiding them in booking the perfect experience at luxury properties worldwide. The role is remote and requires excellent communication, sales skills, and a high school diploma, with opportunities for upselling services and providing customer support. Ideal candidates should have 1-2 years of relevant experience.

Qualifications

• 1-2 years of sales/customer service experience in an inbound call center.
• Ability to communicate effectively via telephone and email.
• Demonstrates professional telephone manner.

Responsibilities

• Identify guests' needs and make relevant recommendations.
• Seek opportunities to upsell and cross-sell services.
• Book reservations accurately and explain policies.

Skills

Consultative sales skills

Superior communication skills

Interpersonal skills

Tech savvy

Time-management skills

Education

High School graduate

Post-secondary diploma/degree

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences across 47 countries worldwide and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality, and belonging at Four Seasons corporate offices and properties worldwide.

Part‑Time Reservations Sales Specialist

We have an exciting opportunity for a Part‑Time Reservations Sales Specialist to join the Worldwide Reservation Operations team. The Four Seasons Reservations Sales Specialist is seen as a trusted advisor who exemplifies the highly personalized service for which Four Seasons has been known for over 60 years. Specialists are only a phone call away and work to understand guests’ needs and interests to confidently recommend and book the perfect Four Seasons experience, whether they are travelling for business or pleasure in any of our luxury properties around the world.

This is a remote work‑from‑home position based in Ontario, Canada #LI-Remote.

Key Activities

• Use a consultative sales approach to identify guests’ needs and make relevant recommendations.
• Actively seek opportunities to upsell and cross‑sell additional services that add value to the guest experience.
• Book reservations ensuring a high degree of accuracy.
• Clearly explain rates, availability and cancellation policies pertaining to the reservation.
• Respond to customer service inquiries in a professional manner.
• Liaise with hotels on behalf of guests and travel professionals.
• Meet or exceed established sales and quality goals.

Key Skills, Knowledge, and Competencies

• Proven consultative sales skills.
• Superior written and verbal communication skills, with the ability to communicate effectively via telephone and email by utilizing active listening.
• Excellent interpersonal skills.
• Demonstrates a pleasant, courteous, efficient, and professional telephone manner.
• Tech savvy with exceptional computer and web skills.
• Ability to learn quickly and adapt to a fast‑paced and often changing environment.
• Self‑motivated and uses sound judgement when interacting with clients and colleagues.
• Excellent time‑management skills, attention to detail and the ability to multitask.
• Enthusiastic, positive, friendly attitude.
• Reliable and flexible.

Shift

• Up to 29 hours per week.
• Working a rotating shift during the Contact Centre’s hours of operation—Weekdays 8:00 AM – 1:00 PM and Saturday/Sunday 9:00 AM – 10:00 PM (These hours are subject to change based on business needs and conditions).

Education

• High School graduate.
• Post‑secondary diploma/degree an asset.

Experience

• Minimum 1–2 years sales and customer service in an inbound call centre environment.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.