Part-Time Front Desk Agent — Guest Services Pro

Commonwealth Hotels; Brownsburg-Chatham; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading hospitality management company is seeking a Part-Time Hotel Guest Service Agent in Brownsburg, Indiana. The role involves ensuring a seamless guest experience through check-ins, reservations management, and customer service excellence. Ideal candidates should possess strong communication and problem-solving skills, and have a focus on delivering exceptional service. Flexible hours, including weekends and holidays, are set in a team-oriented environment.

Benefits

Exclusive Discounts: Hotel, food, and beverage savings

Professional Growth: Online training courses

Employee Assistance Program and other support options

Qualifications

• Previous experience in customer-facing roles is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service.
• Familiarity with using computers and software systems.
• Strong verbal and written communication skills.
• Experience handling guest complaints or resolving conflicts effectively.

Responsibilities

• Assist guests with the check-in and check-out process efficiently.
• Handle room reservations, cancellations, and modifications accurately.
• Respond promptly and professionally to guest inquiries and complaints.
• Process payment transactions while ensuring accuracy.
• Coordinate with other hotel departments to address guest needs.

Skills

Customer service skills

Interpersonal skills

Problem-solving skills

Communication skills

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

A leading hospitality management company is seeking a Part-Time Hotel Guest Service Agent in Brownsburg, Indiana. The role involves ensuring a seamless guest experience through check-ins, reservations management, and customer service excellence. Ideal candidates should possess strong communication and problem-solving skills, and have a focus on delivering exceptional service. Flexible hours, including weekends and holidays, are set in a team-oriented environment.