Parking Team Lead

Precise ParkLink; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player in parking and mobility solutions is seeking a dedicated team lead to oversee operations at specific locations. In this role, you'll ensure the highest levels of client and customer satisfaction while managing a team of customer service associates. Your responsibilities will include resolving complaints, troubleshooting equipment issues, and maintaining the cleanliness and functionality of parking areas. This is a fantastic opportunity to join a forward-thinking company that values inclusivity and offers a dynamic work environment. If you're passionate about customer service and team leadership, this position is perfect for you.

Qualifications

• Experience in customer service and team leadership is essential.
• Ability to troubleshoot equipment issues and resolve complaints.

Responsibilities

• Lead a team of customer service associates and ensure client satisfaction.
• Monitor parking areas and enforce company policies.

Skills

Customer Service

Team Leadership

Problem Solving

Conflict Resolution

Tools

I-PASS System

Transaction Reporting Tools

Keyscan / Varioflex

Job description

Precise ParkLink is a Canadian parking and mobility solution provider with more than 1000 employees, a head office in Toronto, and 18 supporting offices nationwide. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and management services to thousands of organizations in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

The team lead reports to the parking supervisor and is responsible for specific parking locations to ensure company operations, policies, and procedures are met. Ensure 100% client and customer satisfaction and lead on-site staff.

Employment: Full-time

Compensation: $19.50 per hour

Job Responsibilities / Duties:

1. Lead a team of 6 – 15 customer service associates
2. Support the Supervisor & THP parking coordinator
3. Enforce all company policies
4. Resolve customer complaints
5. Troubleshoot parking equipment issues on a site level
6. Manage and resolve payroll / non-payroll IPASS queries
7. Run transaction reports for HR
8. Monitor and maintain inventory
9. Process one-out tickets/value tickets and place orders as needed
10. I-PASS enrollment/cancellation for payroll staff and send the list to payroll
11. MIFARE emails – remove IPASS payroll staff that are no longer with THP
12. Perform regular inspections for entry/exit pay machines and parking office
13. Complete vehicle incident reports
14. Conduct HPASS/end shift investigations if a shift is not balancing
15. Monitor the appearance and cleanliness of the parking areas
16. Monitor parking capacity using P2 digital sign
17. Perform other parking-related duties as assigned, including Keyscan / Varioflex reports

Hiring Contact:

Please submit your resume to [e-mail]. If you are considered a qualified candidate, you will be contacted for an interview.

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.