P&C Tier 1 Help Desk

Insight Global; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A major North American retailer is seeking a detail-oriented Tier 1 Help Desk Specialist to manage administrative tasks within Workday and ensure quality control for job changes and training setups. The ideal candidate will possess strong organizational skills and a service-oriented mindset, while proven experience in customer service environments is preferred. This role offers an inclusive workplace committed to diversity, ensuring every employee can thrive in their role.

Qualifications

• Ability to learn quickly and adapt to repetitive, process-driven work.
• Strong attention to detail and discernment.
• Experience in call center or customer service environments preferred.

Responsibilities

• Manage queues in Workday for job changes and separations.
• Review and approve job and employee changes for accuracy.
• Assist in setting up training and ensure compliance.
• Handle task adjustments as necessary.
• Collaborate with team and stakeholders.

Skills

Attention to detail

Organizational skills

Service orientation

Communication skills

Ability to manage high-volume tasks

Job description

Job Description

We are seeking a detail-oriented and organized Tier 1 Help Desk Specialist to join one of North America's largest retailers. This role involves repetitive, queue-based administrative work within Workday, supporting job and employee changes across North America. You will play a key role in quality control, ensuring accuracy in job changes, training setups, and employee updates.

Key Responsibilities

Queue Management: Work through multiple queues in Workday, addressing inbox tasks such as job changes, separations, and terminations.

Quality Control: Review and approve job and employee changes; verify accuracy and return incorrect submissions for correction.

Training Setup: Assist in setting up training and ensure compliance with guidelines.

Process Updates: Cancel or adjust tasks in progress as needed.

Project Support: Handle influx of changes related to retail organizational shifts (e.g., part-time to full-time transitions, seasonal workforce changes).

Collaboration: Work closely with Shannon’s team and other stakeholders to maintain smooth operations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Ability to learn quickly and adapt to repetitive, process-driven work.

Strong attention to detail and discernment—know when to escape or ask questions.

Excellent organizational skills and administrative mindset.

Strong service orientation and communication skills.

Proven work ethic and ability to manage high-volume tasks efficiently.

Experience in call center or customer service environments preferred.