Overnight Security Command Centre Operator – Dispatch & CCTV

Paladin Security; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security firm in Burnaby is looking for dedicated Operators for their Security Command Centre. Candidates should have experience in the security industry, strong customer service skills, and must be available for full-time overnight shifts. Duties include monitoring, dispatching resources, and maintaining communication with various stakeholders. Ideal candidates will possess operational knowledge of security systems and excellent time management skills.

Benefits

Diverse workplace culture

Commitment to inclusion and diversity

Accommodations for disabilities during hiring

Qualifications

• Minimum 1-year of work experience in the security industry.
• Operational knowledge of alarm receivers and servers.
• Strong computer proficiency with a minimum typing speed of 45wpm.

Responsibilities

• Coordinate emergency response and monitor resources.
• Provide exceptional customer service to clients.
• Administer security system operations and communications.

Skills

Customer service

Computer proficiency

Time management

Organizational skills

Situational awareness

Discretion

Problem-solving

Tools

Security Access Software (Lenel, GE, DSC, Keyscan)

CCTV systems

Automatic Call Distribution systems

Microsoft Office Suite

Job description

A leading security firm in Burnaby is looking for dedicated Operators for their Security Command Centre. Candidates should have experience in the security industry, strong customer service skills, and must be available for full-time overnight shifts. Duties include monitoring, dispatching resources, and maintaining communication with various stakeholders. Ideal candidates will possess operational knowledge of security systems and excellent time management skills.