Overnight Customer Service Representative (Motivator) â Burnaby Metrotown

GoodLife Fitness Centres; Burnaby; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading fitness center in Burnaby is looking for a Customer Service Representative (Motivator) to enhance members' experiences. The role requires excellent customer service and communication skills, with a focus on a welcoming environment. Responsibilities include greeting members, handling inquiries, and maintaining cleanliness. Candidates must have CPR-AED certification and the ability to connect with customers. This part-time position offers a competitive salary between $18.60 - $20.10.

Benefits

Ongoing training and development

Career advancement opportunities

Competitive Total Rewards Package

FREE Fitness membership

Fun and energetic atmosphere

Qualifications

• CPR-AED Certification is mandatory.
• Must be Smart Tan certified within 3 months of employment.
• Knowledge of the fitness industry is preferred.
• Previous customer service and sales experience is an asset.

Responsibilities

• Greet Members and check them in for workouts.
• Handle incoming calls professionally.
• Assist Members with questions about gym equipment.
• Complete cleaning tasks to maintain standards.

Skills

Interpersonal Savvy

Customer Focus

Team Contribution

Approachability

Knowledge of the fitness industry

Excellent written and verbal communication skills

Superior customer service skills

Proficiency in computer use

Previous customer service and sales experience

Education

CPR-AED Certification

Smart Tan certification within 3 months

Job description

CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)

Who is a Customer Service Representative (Motivator)

The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival at the Club. The Motivator is responsible for creating a welcoming, clean, and safe environment to help Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members to ensure their experience with us is always positive and engaging.

What will you be doing

1. Be Pleasant and Present with every greeting and interaction.
2. Greet Members as they come into the Club and check them in for their workout.
3. Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.
4. Properly and efficiently handle incoming calls from Members and Potential Members, including answering the phone within three rings, taking messages, or booking appointments.
5. Assist Members on the floor with questions about the FitFix and Cardio machines.
6. Possess in-depth knowledge regarding Memberships and all Club services and amenities, and be able to sell these products when opportunities arise.
7. Assist Members by possessing an in-depth knowledge of all our systems to answer questions, resolve issues, make updates to Member information, and sell memberships, services, products, and amenities.
8. Handle comments, suggestions, and concerns in a courteous and professional manner.
9. Provide Fit-Fix Starter sessions for new and current Members.
10. Complete Club runs and cleaning tasks as required to maintain cleanliness standards.
11. Complete any other tasks required to provide an exceptional experience for Members and guests.
12. Participate in required learning and attend all monthly meetings.

Do you have what it takes

• CPR-AED Certification
• Must be Smart Tan certified within 3 months of employment
• Interpersonal Savvy: Relates well to all kinds of people, builds rapport, uses diplomacy and tact, and can diffuse high-tension situations comfortably.
• Customer Focus: Dedicated to meeting customer expectations, establishing effective relationships, and gaining trust and respect.
• Team Contribution: Helpful, cooperative, and willing to assist others.
• Approachability: Warm, pleasant, a good listener, and patient.
• Knowledge of the fitness industry
• Excellent written and verbal communication skills
• Superior customer service skills and understanding of company culture
• Proficiency in computer use
• Previous customer service and sales experience is an asset

Whats in it for you

• Ongoing training and development for a successful career
• Career advancement opportunities
• Competitive Total Rewards Package
• FREE Fitness membership
• Fun and energetic atmosphere every day!

Compensation : $18.60 - $20.10

This job posting is for an existing vacancy.

Diversity and Inclusion

At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment where all employees and members feel valued, respected, and supported. We aim to build a workforce that reflects the diversity of our customers and communities. We are dedicated to meeting the accessibility needs of persons with disabilities respectfully and equitably. If you require accommodations during the recruitment or interview process, please inform us, and we will work with you to meet your needs.

Recruitment Fraud Alert

Beware of fake job postings on social media and career sites. Apply only through our secure portal. We will never request banking information or SIN via email, phone, or text. Verify the email addresses of our communications.

Current employees should apply through the Jobs Hub in Workday. We will never ask for sensitive information via email, phone, or text.

Please verify the authenticity of the communication.

Required Experience: Unclear Seniority

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type : Part-Time

Experience : Years

Vacancy : 1

Monthly Salary : $18 - $20