Outside Parts & Service Representative

Brandt Group of Companies; Vernon; On-site; CAD 60,000 - 80,000; Full time

Job summary

A local construction and forestry firm is looking for an Outside Parts & Service Representative in Vernon, Canada. This outside sales role focuses on promoting and selling parts and services while providing after-sales support. Key responsibilities include developing customer relationships, prospecting new accounts, and implementing territory plans. Ideal candidates should possess effective communication skills and experience in sales or customer support, with a goal of enhancing customer satisfaction and driving sales growth.

Qualifications

• Experience in outside sales or customer service is preferred.
• Strong relationship-building skills to enhance customer satisfaction.
• Ability to develop strategies to increase market penetration.

Responsibilities

• Develop and maintain relationships with new and existing customers.
• Prospect and cold call new accounts for promotions and programs.
• Implement yearly territory plans to maximize sales potential.

Job description

Brandt is currently seeking an Outside Parts & Service Representative for our Vernon Construction and Forestry Location.

This is an outside sales position responsible for promoting and selling Construction and Forestry parts and service, as well as providing after sales support to new and existing customers.

Duties & Responsibilities

• Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction
• Assist the Parts & Service departments to increase profitability and performance
• Regularly prospect and cold call new accounts to discuss new promotions and programs
• Implement yearly territory plan including a customer target list to maximize sales potential
• Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month
• Keep customers current on new products and services
• Develop prospective customers with a goal of 2 per month
• Follow‑up with customers on unit and machine performance
• Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required
• Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies
• Gather competitive product and pricing information and supply to management
• Participate in all required training and development opportunities
• Follow up on customer concerns and communicate effectively to the appropriate Management Team
• Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle
• Other duties as assigned