Outreach Worker -HART Hub

Durham Community Health Centre; Oshawa; On-site; CAD 50,000 - 61,000; Full time

Job summary

A community health organization in Oshawa is seeking a Full-Time HART Hub Outreach Worker to provide outreach services and comprehensive support for individuals facing homelessness and substance use challenges. The ideal candidate will have a background in Health/Social Services, strong organizational skills, and the ability to work a flexible schedule. Compensation includes a salary range of $50,191 - $60,542, with additional benefits.

Benefits

Group Benefits

HOOPP

Qualifications

• 1 year of related experience or equivalent combination of education and experience.
• Experience providing support services.
• Understanding and willingness to practice Covid-19 safety protocols.

Responsibilities

• Provide a range of Outreach support services including case management.
• Educate clients about their tenant rights and responsibilities.
• Document outreach contacts in DCHC's EMR.

Skills

Highly organized

Compassionate

Knowledge of community programs

Education

Completion of a formal 2-year post-secondary program at a community college (Health/Social Services)

Job description

Position

Position Title: HART Hub Outreach Worker (4 positions available)

Employment Status: Full-Time permanent

Position Status: This is a Bargaining Unit position. All terms and conditions of the bargaining agreement apply.

Job Posting Deadline for Internal Candidates: October 16, 2025, at 5:00pm

Hours of Work Schedule: 35 hours per week (1-2 evenings per week, occasional weekend work)

Position Reports To: Director, HART Hub

Salary Range: Annualized salary range $50,191 - $60,542, commensurate on skills and experience plus Group Benefits & HOOPP

Primary Work Location: Durham Region and at all DCHC sites

Organization: Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face barriers to their health and well-being. DCHC also provides equity-based programs and services focusing on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients. DCHC aims to address sick care and preventive care and to place clients at the center of care through integrated clinical and wellness services and health education.

At DCHC, we are a team-based interprofessional group including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other staff. We are focused on making our biggest impact by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources.

DCHC’s 2023 - 2026 Strategic Goals

• Drive Program and Service Integration and Client Experience Across All that DCHC Does
• Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC’s Priority Populations
• Establish DCHC as a System Advocate and Champion for Equity
• Enhance DCHC's Brand and Awareness Across Durham Region
• Become an Employer of Choice with a Focus on Recruitment, Retention, and Development

Position Overview: As a member of an interdisciplinary team, the Outreach Worker will deliver comprehensive, client-centered and addiction-focused health services to individuals experiencing homelessness and/or substance use challenges in the community. The Outreach Worker will work collaboratively with internal and external providers to ensure integrated, wraparound supports aimed at improving access, reducing barriers, and addressing social determinants of health. The Outreach Worker will refer clients to community-based and specialty services as indicated. The Outreach Worker will demonstrate advocacy and leadership skills to champion and support goals that align with and achieve DCHC's Strategy, Vision, Mission and Values.

Key Responsibilities

Outreach Services

• Provide a range of Outreach support services, including short and long-term case management that promotes holistic wellbeing for those experiencing homelessness, at risk of homelessness or in crisis
• Provide financial aid to those needing short-term financial support for personal services such as prescription medications, physiotherapy, transportation, food vouchers, etc.
• Offer opportunities for clients to learn daily living skills and strengthen their sense of community, belonging, and connection to culture and traditions as needed
• Provide comprehensive culturally appropriate resources and culturally relevant service plans
• Educate clients about their tenant rights and responsibilities
• Contribute to the coordination, planning and enhancement of local services
• Support the implementation of realistic and culturally relevant goals through regular community and home visits
• Advocate on clients' behalf
• Access and utilize community resources for clients
• Keep detailed client records to provide quality care
• Coordinate and submit expense claims to financial services
• Participate in events, workshops or orientations for clients and community
• Coordinate, support and facilitate Indigenous-based programming

Administration, Quality Improvement and Reporting

• Document outreach contacts in DCHC's EMR
• Complete incident reports as required
• Follow policies and standards regarding confidentiality and documentation
• Ensure all necessary reports are completed accurately and in a timely manner
• Attend relevant team meetings and planning activities
• Participate in quality improvement and evaluation activities
• Work with health and safety guidelines, including annual mandatory training requirements

Key Qualifications

• completion of a formal 2-year post-secondary program at a community college (Health/Social Services)
• Minimum 1 year of related experience or equivalent combination of education and experience
• Experience providing support services
• Current knowledge of community programs, services and resources
• Highly organized and compassionate
• Understanding and willingness to practice Covid-19 safety protocols
• Available to work a flexible schedule
• Valid driver’s license is required, and regular access to a vehicle

Vaccination and safety: Full vaccination against COVID-19 is mandatory for this position with accommodation as required by law for protected grounds.

Application Process

• We thank all applicants for their interest; only those qualified and considered for an interview will be contacted. Submissions will be kept on file for six months for future consideration.
• Provide a valid email address for communication. Applicants may receive correspondence at the email address on their resume. Check email regularly.
• All external hires must complete reference checks and criminal background checks (including Vulnerable Sector Screening).
• AI technology may support the screening process; final hiring decisions are made by the recruitment team.

Durham Community Health Centre is committed to an inclusive environment that welcomes diversity. DCHC complies with AODA, the Ontario Human Rights Code, and applicable legislation. Accessibility: if you require accommodations, contact our Talent and Culture team at 905-723-0036 or [e-mail].