Operator - Remote Video Monitoring

Paladin Security; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading security firm is looking for an Integrated Guarding Operator for their Operations Centre in Burnaby. The role involves remote video monitoring, quick decision-making, and handling alarm events efficiently. Candidates should have at least one year of experience as a Security Officer and possess excellent situational awareness and communication skills. This is a full-time position with shifts including weekends. The company values respect, inclusion, and diversity in its workforce.

Qualifications

• Minimum of one year experience as a Security Officer and/or in a monitoring dispatch environment.
• Excellent situational awareness and judgement.
• Comfortable working independently in an Operations Centre.

Responsibilities

• Monitor analytics-based alerts and live video feeds.
• Assess security-related incidents in real time.
• Utilize talkdown system for communication.
• Log activities and document incidents accurately.
• Communicate with emergency responders during critical events.

Skills

Situational awareness

Decision-making under pressure

Written and verbal communication skills

Attention to detail

Experience with security monitoring platforms

Tools

Immix GF

Job description

Overview

As an Integrated Guarding Operator, you will be responsible for remote video monitoring from within our Operations Centre. The role requires quick decision-making and the ability to handle alarm events and incidents efficiently while maintaining professionalism. You should be comfortable working independently, especially in a build-out environment where systems and processes are continually evolving.

Location

This role is fully office-based in our Operations Centre in Burnaby.

Shifts

We are currently looking for three full-time Operators for day (0800-1600hrs) or afternoon (1600-0000hrs) shifts. All schedules include at least one weekend shift.

Pay Rate

$25.00/hour

RESPONSIBILITIES

• Monitors analytics-based alerts, live video feeds, and camera health across multiple client sites
• Identifies and assesses security related incidents in real time and follows intervention and escalation protocols
• Utilizes the talkdown system to communicate remotely to deescalate the potentially threatening situations, maintaining confidence and authority
• Acts quickly and decisively when handling alarm events, take appropriate action and close the events with right outcomes
• Follows the set instructions for each site and ensures compliance with standard procedures
• Logs activities, mobile dispatches, and documents for all security-related events; accurately documents incidents, alarms and actions taken on reports for management and clients
• Communicates with emergency responders or clients during critical events
• Ensure that all necessary information is passed on to the next operator or shift in a clear, concise, and accurate manner
• Performs other duties as required to meet operational needs

REQUIREMENTS

• Minimum of one (1) year of work experience as a Security Officer and/or in a monitoring dispatch environment
• Excellent situational awareness, judgement, and decision-making under pressure
• Excellent written and verbal communication skills
• Comfortable working independently in an Operations Centre environment
• Comfortable with using security monitoring platforms and technology
• Ability to notice and act on small details that could be crucial in preventing security breaches
• Experience with Immix GF is considered an asset

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

This is a Full-Time position.