Operations Supervisor

TD Place; Ottawa; On-site; CAD 50,000 - 61,000; Full time

Job summary

A premier entertainment venue in Ottawa seeks an Operations Supervisor to oversee event setups and manage part-time staff. The role is full-time and requires supervising operations staff, ensuring adherence to safety protocols, and managing event preparation with a focus on detail. Candidates should possess a high school diploma, relevant supervisory experience, and proficiency in Microsoft Office. A competitive salary and benefits are included. Bilingualism in English and French is an asset.

Benefits

Competitive health benefits plan

Dynamic team environment

Opportunities for learning and growth

Qualifications

• Completion of High school diploma or equivalent.
• 1-2 years experience supervising a team in a related setting.
• Experience using Microsoft programs (Outlook, Word, Excel).
• Knowledge of health and safety legislation.
• Experience reading blueprints and specifications.
• Excellent communication and interpersonal skills.
• Experience preparing reports with attention to detail.
• Ability to lift up to 50 lbs and physical endurance.
• Knowledge of provincial Health and Safety requirements.
• Willing to work nights, weekends and holidays.
• Bilingual in English and French is an asset.

Responsibilities

• Oversee set-up of events at TD Place and Lansdowne Park.
• Lead operations staff in facility conversion activities.
• Supervise unionized part-time staff as per CBA.
• Create and manage monthly schedules for operations staff.
• Collaborate with event production staff on conversion plans.
• Coordinate maintenance projects and provide management reports.
• Document equipment needing repair and carry out minor repairs.
• Maintain accurate inventory reports and organization.
• Conduct monthly safety meetings with department staff.
• Ensure safety, quality control, and attention to detail.
• Recruit, train, and onboard new part-time employees.
• Ensure cleanliness and presentation of TD Place.

Skills

Supervision of team

Attention to detail

Verbal and written communication

Organizational skills

Ability to lift 50 lb

Time Management

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Reporting to the Senior Manager, Events and Operations, the Operations Supervisor will oversee the set-up of TD Place arena and stadium for all types of events. In addition, they will manage part-time operations staff as they complete tasks related to the set-up and maintenance of the facility while ensuring adherence to all safety procedures and protocols on a daily basis. If you know that you can make a positive impact to events at TD Place this is the opportunity for you.

This full-time, permanent role has an annual salary range of $50,800 to $60,900, with 100% employer-paid benefits. The final compensation will be determined based on the successful candidate's experience and qualifications. This is a replacement position and is located fully on-site.

What you’ll do:

• Oversee and ensure the set-up of TD Place and Lansdowne Park events is completed accurately and with attention to detail.
• Lead the operations staff, participate in facility conversion activities (set-ups, tear downs) and other projects.
• Motivate and supervise unionized part-time staff according to the Collective Bargaining Agreement (CBA). Ensure adherence to all workplace polices as set out in the CBA or otherwise.
• Create and manage monthly schedules of part-time operations staff to keep within operational budgets. Assist with recruitment and training, as needed.
• Collaborate with event production staff to develop facility conversion plans and oversee the fulfillment of plans while providing regular updates to management.
• Coordinate various projects related to facility maintenance, seasonal activities, upgrades, etc and provide reports to management.
• Identify and document equipment in need of repair. Informs facilities management so that repairs can be appropriately scheduled; carry out minor repairs, as needed.
• Maintain the quarterly inventory report. Ensure storage warehouses are properly organized and all inventory (i.e. tools, hardware, etc.) is accounted for and properly maintained and stored.
• Conduct monthly safety meetings with department staff, and complete appropriate documentation for submission.
• Maintain the highest level of safety, quality control, and attention to detail.
• Recruit, train, and on-board, new Part-Time employees.
• Ensure the overall cleanliness and pristine presentation of TD Place and Lansdowne Park at all times, coordinating with other departments as necessary.
• Other duties as assigned by management.

What you need:

• Completion of High school diploma or equivalent.
• 1-2 years of experience supervising a team in a related setting.
• Experience using programs such as Microsoft Outlook, Word and Excel.
• Knowledge of applicable workplace health and safety legislation and standards.
• Experience reading, understanding and executing work according to blueprints, drawings and specifications.
• Excellent verbal and written communication and interpersonal skills.
• Experience preparing reports and documenting activities with superior attention to detail.
• Physically able to lift up to 50lb. At times, work may require significant physical effort including prolonged periods of walking. climbing stairs and lifting materials and equipment.
• Working knowledge of provincial Health and Safety requirements, and WHMIS.
• Able and willing to work nights, weekends and holidays.
• Bilingual in English and French is an asset.

What’s in it for you:

Aside from the ability to make a meaningful and powerful impact on the entertainment industry in Ottawa, working at TD Place will provide you with a competitive health benefits plan, dynamic team environment and the ability to continuously learn and grow.

Located at Lansdowne Park, the Ottawa Sports and Entertainment Group (OSEG) is the largest sports and entertainment company in the capital. We are proud owners of the Ottawa REDBLACKS, and Ottawa 67's. We are also home to the Ottawa Charge, Atletico Ottawa, Ottawa Blackjacks, and Ottawa Rapid FC, and live events are TD Place. OSEG and its related Foundation were founded on the vision of its partners - to create year-round world-class guest experiences and give back to the Ottawa Community.

TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Please note this role will require interacting with the public, including in crowded spaces. TD Place is committed to providing a safe and enjoyable experience for all employees and guests. We encourage you receive a full dose of the COVID-19 vaccination (subject to applicable exceptions).

We appreciate the time and effort it takes to apply and thank all applicants for their interest. Our selection process utilizes AI to compliment application screening. We'll reach out to candidates whose applications best match the role's requirements.