Operations Specialist

JD Sports Canada; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading sports-fashion retailer in Toronto is seeking an experienced Operations Specialist to enhance daily operations and manage junior team members. This role requires a strong background in operations management and relevant educational qualifications. The successful candidate will collaborate with multiple stakeholders to optimize processes and ensure compliance with internal policies. The position is full-time, offering a dynamic work environment with opportunities for professional development.

Qualifications

• 3+ years of applicable operations and/or business management experience.
• Relevant retail or associated industry experience is an asset.
• Experience with project management tools and methodologies.

Responsibilities

• Collaborate with inter-departmental teams to improve operational processes.
• Liaise with stakeholders to manage timelines and expectations.
• Supervise, train, and develop junior operational staff.

Skills

Operations Management

Project Management

Communication Skills

Problem Solving

Time Management

Education

Bachelor’s degree in business administration, commerce or engineering

Job description

The Company

JD Sports is a sports-fashion retail company that inspires the emerging generation of globally-minded consumers through a connection to the universal culture of sport, music, and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving throughout Canada, the Group continuously finds and develops talent that adds to our inclusive and diverse work culture. JD successfully sets the global standard for retail experience through the unique delivery of the world’s most authentic brands. Our commitment to showcasing brands in a premium environment and stores remains a key part of the JD strategy.

Responsible to: Manager of Operations

Department : Operations

Location: Toronto/Logistics Office

Role overview

We are hiring a full time (40hrs/week) operations specialist to maintain our group of companies’ daily operations, including analysing, optimizing and auditing operational processes, overseeing junior operations team members, and liaising with external stakeholders.

Key Duties/Responsibilities

• Collaborate with inter-departmental teams to identify and assess and develop systems to mitigate operational gaps and risks.
• Assess, propose and develop improvements to optimize operations, logistics, customer experience and records management systems.
• Manage discovery, development, deployment and implementation of assigned business and operational projects and initiatives.
• Liaise with internal and external stakeholders to maintain timelines, manage expectations and deliver outcomes within agreed schedules, budgets and to business requirements.
• Develop, distribute, train and drive adoption of updated business processes.
• Analyze and advise on the business’ required operations management practices and methods.
• Investigate, review and report on the performance, efficiency and effectiveness of existing operations management policies and procedures.
• Implementation of improvement plans and processes.
• Develop and maintain quality management programs and conduct quality audits on system policies and procedures.
• Provide guidance, support and training to staff and organizational departments to ensure compliance for regulatory requirements, internal policies and procedures, and impacted daily operations
• Collaboration with contracted agencies and external stakeholders for operational and business development projects.
• Supervise, train and develop junior and clerical operational staff.

Skills/Experience/Knowledge needed

• 3+ years of applicable and proven operations and/or business management experience.
• Bachelor’s degree in business administration, commerce or engineering or an equivalent of applicable experience.
• Relevant retail or associated industry experience an asset.
• Project management, change management, risk management and leadership experience.
• Experience with project management tools, methodologies and technology
• Detail oriented and ability to analyze and improve operational and inter-departmental processes.
• Results oriented and driven.
• Strong people management and organizational skills.
• Excellent communication skills, both written and verbal.
• Strong problem solving and time management skills.