Operations Manager: Lead a Lively Front Desk & Bar Team

Canalta Group; Banff; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading hotel operator in Canada is looking for an Operations Manager to oversee hotel operations at Moxy Banff. The role involves ensuring smooth daily operations, leading and developing the Welcome Desk team, and enhancing the guest experience in a vibrant environment. Candidates should have at least 2 years of hotel operations experience and strong leadership skills. This position offers a competitive salary and growth opportunities within a global hotel company.

Benefits

Competitive salary

Staff accommodation may be available

Employee discounts at Moxy and other Marriott brands

Growth opportunities

Supportive work environment

Qualifications

• 2+ years of hotel operations experience, ideally in a supervisory or assistant manager role.
• Experience in both front-office and bar/restaurant environments is an asset.
• Strong leadership, communication, and coaching skills.

Responsibilities

• Assist the General Manager with daily operations and oversight of all hotel departments.
• Oversee the Welcome Desk team to ensure standout guest interactions.
• Champion personalized service and quick, effective problem resolution.

Skills

Leadership

Communication

Problem-solving

Guest-focused service

Tools

PMS

POS

MGS

GXP

Job description

A leading hotel operator in Canada is looking for an Operations Manager to oversee hotel operations at Moxy Banff. The role involves ensuring smooth daily operations, leading and developing the Welcome Desk team, and enhancing the guest experience in a vibrant environment. Candidates should have at least 2 years of hotel operations experience and strong leadership skills. This position offers a competitive salary and growth opportunities within a global hotel company.