Operations Manager

Indigenous Women's Healing Centre; Winnipeg; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading community organization is seeking a dedicated Operations Manager to oversee teams and operations at The Forks. This full-time, permanent role focuses on enhancing visitor experiences through effective team leadership, operational innovation, and community engagement while ensuring adherence to Indigenous cultural sensitivity.

Qualifications

• At least 5 years of experience managing operational teams.
• Experience in tourism or community-focused environment is an asset.

Responsibilities

• Oversee multiple departments at The Forks, ensuring operational efficiency.
• Lead hands-on training and relationship building with teams.
• Implement operational tools and contribute to the Truth and Reconciliation Strategy.

Skills

Leadership

Communication

Organizational Skills

Empathy

Change Management

Job description

POSITION TYPE PERMANENT, FULL-TIMEReporting directly to the Chief Operating Officer, the Operations Manager will oversee multiple departments at The Forks, leading teams in day-to-day operations to ensure the site is clean, safe, and welcoming for visitors. If you are a hands-on leader who is committed to the growth and development of your team, is dedicated to building meaningful relationships and memorable visitor experiences and gets excited about terms like “operational efficiency”, this is the job for you!The Operations Manager will lead:

• Front-line teams through hands-on training and relationship building, ensuring team members are engaged and understand how they fit into the bigger picture, and supporting with change management as the organization evolves.
• On-site coordination and troubleshooting to ensure the site runs smoothly and safely.
• A collaborative approach to team development through inclusive training and performance coaching, including lived experience training and Two-Eyed Seeing principles.
• Implementation of tools, technologies, and procedures to support operational efficiency and innovation.
• Relationship-building with internal teams, community partners, tenants, contractors and other stakeholders.
• Contributing to The Forks Truth and Reconciliation Strategy, ensuring Indigenous cultural sensitivity training is implemented across departments.
• Budgeting and resource planning for operational needs, using a data-driven approach.

The Operations Manager is someone who:

• Has at least 5 years of experience managing operational teams.
• Experience in a public space, tourism, or community-focused environment is an asset.
• Is a strong communicator who works collaboratively and inclusively with diverse groups, both internally and externally, ensuring others feel heard and adjusting tone and delivery as needed.
• Leads with empathy, accountability, and integrity, and isn’t afraid to jump in and work alongside the team to ensure alignment on vision and goals.
• Can stay calm and professional when dealing with conflicts or shifting priorities.
• Has a deep understanding of how daily operations impact the visitor experience.
• Brings knowledge of or connection to community safety initiatives, particularly those supporting Indigenous communities.
• Has strong organizational skills and can juggle multiple projects, deadlines, and priorities in a complex organization with a small team.
• Is highly self-aware of strengths and weaknesses and is not afraid to ask for support when needed.

Please send a cover letter and a resume to [e-mail]. This job advertisement has been provided by an external employer/partner. Neeginan Education, Training and Employment Services, Inc. (NETES) is not responsible for the content's accuracy, authenticity, or reliability.