Operations Manager

College Hunks Hauling Junk and Moving; Hamilton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A dynamic logistics company is seeking an Operations Manager in Hamilton, Ontario. The successful candidate will be responsible for ensuring exceptional client satisfaction, managing business operations, and driving revenue and profitability. Ideal applicants should have at least 3 years of experience in service industry management and possess strong communication and multi-tasking skills. This role offers a competitive salary between $40,000.00 to $50,000.00 annually and opportunities within a fun, enthusiastic team environment.

Benefits

Profit-sharing program

Performance-based incentives

Dynamic team environment

Qualifications

• 3 years’ experience managing a service industry operation preferred.
• Sales, marketing and operations/systems management experience.
• Strong written, verbal and presentation skills.

Responsibilities

• Ensure 100% client amazement and loyalty.
• Manage business operations safety and truck safety.
• Conduct client estimates for moving services as needed.

Skills

Client satisfaction

Communication skills

Multi-tasking

Detail-oriented

Reliability

Education

Bachelor’s Degree in Business Management

Job description

COMPANY MISSION

To live our four core values of Building Leaders; Always Branding; Listen to Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress‑free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).

COMPANY VISION

To be the largest, most popular employer of a collegiate workforce and a launchpad of business ownership, bringing back the American Dream to college students and their parents.

CORE VALUES

Building Leaders, Listen, Fulfill and Delight, Always Branding, Create a Fun Enthusiastic team environment.

JOB SUMMARY

We are seeking a driven individual that is motivated by client satisfaction and continued success. College Hunks Franchising is looking for a dynamic individual to fill our Operations Manager role. The ideal candidate will embody College Hunks Core Values and deliver world‑class customer service and continue to build a strong company culture.

RESPONSIBILITIES

• 100% client amazement and loyalty
• Interact with clients in a friendly and professional manner at all times, creating a memorable experience and repeat business.
• Business operations safety and truck safety
• Establish value and price appropriately so the client understands the value they received for the price they were charged.
• Managing P & L and annual budgets
• Utilize systematic hiring and training process.
• Conduct client estimates for moving services as needed.
• Boost team member awareness of company mission and vision to be measured by achieving team member goals.
• Run franchise operations to ensure revenue and profitability targets are met.
• Work closely with Franchise Partner to implement and build new systems and processes.
• On occasion perform moving services as well as supervise a team of truck team members. Must be strong and in good physical condition.
• Oversee employee training in areas such as sales, logistics, operations, marketing, customer service, profitability, and safety.
• Attend periodic learning and training events.
• Produce and review operational reports to make operational decisions.
• Execute monthly marketing plans.
• Energize and perform day‑to‑day management of moving and junk hauling operations.

QUALIFICATIONS

• Bachelor’s Degree in Business Management preferred or equivalent/relevant on‑the‑job experience.
• 3 years’ experience managing a service industry operation preferred.
• Sales, marketing and operations/systems management experience.
• Confident and proactive communicator; must be able to manage positive relationships with clients and team members.
• Must be extremely reliable, punctual and detail‑oriented.
• Must be safety and liability conscious.
• Must be excellent at multi‑tasking.
• Strong written, verbal and presentation communication skills.
• Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels.
• Construction background and experience with basic power tools preferred.
• Thrive in a fast‑paced and growing industry.

PREFERRED EXPERIENCE

• 3 years’ experience managing junk or moving company operating location.

EMPLOYMENT NOTES

Veterans are highly encouraged to apply.

Compensation: $40,000.00 – $50,000.00 per year.

BENEFITS & INCENTIVES

Profit‑sharing program to be implemented in the near future as the business continues to grow. Quarterly profit share, performance‑based incentives, and the opportunity to work in a Fun, Enthusiastic Team environment.

LEADERSHIP & CULTURE

Our purpose is to "Move the World" emotionally by eliminating stress for people who are moving or dealing with clutter, and by creating opportunities for entrepreneurs and hard workers who are eager to learn how to build a business. We do it by living out our core values.

Our four core values are: Mentor employees to help them learn and take on responsibility, and advance in business and in life; Always Branding; Always being professional and aware of how others see you, whether or not you are with a customer; The kind of environment in which morale is high and people flourish; Listen, Fulfill, and Delight – paying attention to others and showing extra courtesy or adding a little spark to their day.