Operations Lead - Southgate Centre

ALO YOGA; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A lifestyle and wellness brand in Canada is seeking an Operations Lead to join their store leadership team. The role focuses on driving profitability and efficiency through effective inventory management, operational processes, and team development. Candidates should have at least 2 years of experience in a client-centric sales environment, excellent leadership, and strong interpersonal communication skills. The position is full-time, requiring variable shifts, including weekends during peak times.

Benefits

Generous employee discount

Competitive medical, dental, and vision plan

401K with company matching

Monthly Store Incentives

Clothing Allowance

Qualifications

• 2+ years of experience in a client-centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• High energy, upbeat, and enthusiastic personality.

Responsibilities

• Lead and execute inventory management processes.
• Manage operational functions including shipment and receiving.
• Directly oversee Operations Associates and develop talent.

Skills

Leadership capabilities

Interpersonal communication skills

Client-centric experience

Decision making

Job description

Overview

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.

Operations Leader

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escape process or system gaps
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Champion strong visual standards for the sales floor
• Support a safe work environment and efficient operation through strong stockroom standards and processes

Business Leader

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

People Leader

• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Operations Associates; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC)

Qualifications

• 2+ Years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO's guiding principles
• Job Level: Associate

The Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

Perks

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance