Operations Lead - Full Time

SEPHORA; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading beauty retailer in Vancouver seeks a Team Lead for Operations to manage store functions, including inventory and operations team. The ideal candidate has 1-3 years of relevant experience, strong operational skills, and the ability to influence peers. This full-time position offers competitive hourly pay between CAD$22.85 and CAD$28.55, with potential bonuses and benefits. Join us on the sales floor to engage with clients and share your passion for beauty.

Benefits

Performance-based bonuses

Competitive benefits program

Learning and development initiatives

Qualifications

• 1-3 years of experience in a similar role at a comparable volume store.
• Proven ability to influence peers and provide constructive feedback.
• Strong store operations skills.

Responsibilities

• Lead the operations of the store and ensure execution of operations processes.
• Manage the store inventory, including shipping and receiving.
• Manage merchandising concepts and on-stage visuals.
• Maintain budget and quantity of supplies.
• Participate in performance management of operations team.
• Engage with beauty advisors and clients on the sales floor.
• Demonstrate understanding of sales performance and controllable expenses.

Skills

Store operations

Inventory management

Time management

Problem-solving

Influencing peers

Job description

Store: BC‑Oakridge Park (1582)
Address: 650 West 41st Ave Unit #3340, Vancouver, BC V5Z 2M9, Canada
Full Time. Position Type: Regular

Your Role at Sephora

As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team and regularly supporting areas such as staffing of the operations, overnight stock team, operations leadership team, and the overall execution of Sephora.

• Operational Excellence: Lead the operations of the store and ensure execution of all operations focused processes per company standard.
• Inventory Management: Manage the store inventory including shipping, receiving, returning merchandise, cycle counting, and ensuring all processes are completed within company guidelines and timeframes.
• Visual Merchandising: Manage merchandising concepts and on‑stage visuals within company standard; oversee all in‑house and third‑party cleaning crews and provide feedback, coaching, and escalation as necessary.
• Supply Management: Maintain appropriate budget and quantity of supplies, testers, and samples for the store.
• Performance Assessment & Development: Participate in the management of performance situations for the operations team, delivering timely feedback and follow‑up as necessary.
• Passionate about clients: Act as Manager on Duty within the store and engage with beauty advisors and clients on the sales floor whenever possible.
• Develop budget strategies: Demonstrate a strong understanding of store sales performance, staffing, payroll, and other controllable expenses.

We'd Love to Hear From You If...

• You have one to three years’ experience in a similar role at a comparable volume store or equivalent internal experience.
• You have proven ability to influence peers and provide constructive feedback.
• You can demonstrate strong store operations skills.
• You have demonstrated effective time management and problem‑solving skills.

Meaningful Rewards

The compensation ranges between CAD$22.85 and CAD$28.55 per hour. In addition, you may be eligible for performance‑based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non‑discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.