Operations Customer Service Representative

Intelcom | Dragonfly; Kamloops; On-site; CAD 35,000 - 45,000; Part time

Job summary

A leading last-mile carrier in Canada is looking for Operations Customer Service Representatives to ensure deliveries are completed on time. This role involves assisting customers and drivers, managing packages, and performing data entry in a fast-paced environment. The ideal candidate will have strong communication and organizational skills. Join a dynamic team committed to leveraging innovative delivery methods and enhancing customer experience.

Qualifications

• Thrive on helping others and solving problems for customers and drivers.
• Ability to work in-person, over the phone, and via email.
• Enjoys fast-paced environments and being organized.
• Quick on the computer, comfortable with data entry and reporting.
• Capable of managing various situations calmly.

Responsibilities

• Assist customers and drivers to ensure timely deliveries.
• Manage packages and handle returns at the Delivery Center.
• Produce reports and perform data entry.

Skills

Customer service skills

Communication skills

Data entry skills

Organizational skills

Job description

Ride the next mile with us!

Why choose Intelcom and become one of our Operations Customer Service Representative?

• You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time
• You’ll get to work with a variety of people in-person, by phone and emails wowing them with your communication skills
• You enjoy a fast pace and being organized so that all packages are accounted for and deal with the packages returned to the Delivery Center
• You’re quick on the computer and like data entry, report production and working with a variety of systems
• You’re cool as a cucumber and like to manage different types of situations.

If this job interests you, send us your application and we’ll get in touch with you as soon as possible.

Warehouse – Delivery – Customer Excellence – Part Time – Full Time

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.