Operations Coordinator - Calgary Market - Full-time

Encore; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading events management company in Calgary is seeking an Operations Coordinator to manage day-to-day operations. The role includes short-term staffing planning, scheduling support for events, and coordination of workforce requests. Ideal candidates will have over 5 years of experience in the audiovisual field and be able to adapt to client needs. This position demands effective communication and strong organizational skills, ensuring high service levels in a dynamic, warehouse environment.

Qualifications

• 5+ years experience in the audiovisual field.
• Experience with workforce/scheduling is preferred.

Responsibilities

• Plan short‑term staffing and assist with scheduling.
• Coordinate regional workforce requests while ensuring customer service.
• Support technicians during the preparation of events.

Skills

5+ years experience in the audiovisual field

Experience with workforce/scheduling

Job description

Position Overview

Operations Coordinators are responsible for managing the day-to‑day operations. More specifically they plan short‑term staffing, assist with scheduling/workforce management and support technicians and sales staff both in the office and at events.

Key Job Responsibilities

• Short‑term staff planning
• Schedule staff for events confirmed at the last minute
• Modify planning based on client needs and communicate these changes to technicians
• Complete long‑term planning based on operational needs
• Responsible for coordinating regional workforce requests across both hotel and branch operations while ensuring a high level of customer service.
• Works with both branch and hotel locations to coordinate upcoming workforce needs.

Support for Events

• Answer calls from event technicians and help them find solutions to various problems
• Ensure that the chain of communication is always respected
• Be aware of the progress of operations
• Assist the technical staff during the preparation of events

Job Qualifications

• 5+ years experience in the audiovisual field
• Experience with workforce/scheduling is preferred.

Competencies

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Instills Trust
• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Work Environment

Warehouse

Work is performed in a warehouse environment. Team members must adhere to appearance guidelines based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.