Onboarding (Medical) Coordinator – Dedicated Care

Medcan; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A healthcare company in Toronto is seeking an Onboarding Coordinator to join their Dedicated Care team. This hybrid role involves managing the client intake process, conducting onboarding calls, and ensuring accurate clinical documentation. Ideal candidates will have a diploma in Medical Office Administration and strong communication skills. This full-time position offers an opportunity to thrive in a supportive environment focused on delivering exceptional care.

Qualifications

• 1–2 years of experience in a medical office or clinical coordination role.
• Sound knowledge of medical terminology and laboratory results.
• Intermediate proficiency in MS Word, Excel, and Outlook.

Responsibilities

• Manage the intake process and facilitate onboarding calls.
• Upload completed preparation packages to the EMR.
• Respond to client inquiries via phone and email.

Skills

Strong written communication skills

Verbal communication skills

Electronic communication skills

Empathy

Attention to detail

Education

Medical Office Administration diploma or equivalent

Tools

MS Word

Excel

Outlook

EMR systems

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

About Us

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

The Role

We are seeking a compassionate and detail-oriented Onboarding (Medical) Coordinator to join our Dedicated Care team on a full-time, permanent basis. This hybrid role is ideal for someone who thrives in a client-facing environment, has a strong grasp of medical terminology, and is passionate about delivering a warm, welcoming experience to new clients. The Onboarding Coordinator will play a key role in initiating the client journey by managing the intake process, facilitating onboarding calls, and ensuring accurate clinical documentation for our physicians and nurse consultants.

This is a full-time hybrid role with up to 1 day per week in the office. Shift hours: Sunday - Thursday 8:30 am- 5 pm

Responsibilities

Onboarding & Client Engagement

• Send personalized onboarding emails to new clients, including a preparation package and introductions to their dedicated physician and nurse consultant.
• Guide clients through the completion of the preparation package, which includes their full medical history.
• Schedule and conduct onboarding calls to:
  • Review and validate the preparation package.
  • Clarify any missing or flagged information.
  • Answer client questions with empathy and professionalism.
  • Provide a warm, informative welcome to the Dedicated Care program.

Clinical Documentation & Coordination

• Upload completed preparation packages to the EMR.
• Write concise, clinically relevant notes summarizing key information for the physician and nurse consultant ahead of the client’s first appointment.
• Coordinate follow-up care including appointments, prescription renewals, and referrals.
• Manage and distribute medical reports and results to the care team.

Administrative Support

• Respond to client inquiries via phone and email with exceptional service.
• Support chart preparation, scanning, faxing, and mailing of results.
• Collaborate with other clinic team members to ensure seamless care delivery.

Other Duties as Assigned

• Outline Medcan services to new clients during onboarding and identify new opportunities to recommend additional services based on client needs and interests.
• Support operational tasks during periods of high demand (vacation coverage, seasonality).
• Monitor onboarding progress and follow up to ensure client satisfaction.
• Assist with internal coordination and communication between departments as needed.

Qualifications

• 1–2 years of experience in a medical office or clinical coordination role.
• Medical Office Administration diploma or equivalent.
• Strong written, verbal, and electronic communication skills.
• Intermediate proficiency in MS Word, Excel, and Outlook.
• Experience with EMR systems and clinical documentation.
• Prior switchboard or reception experience is an asset.
• Sound knowledge of medical terminology and laboratory results.
• Availability Monday-Friday; hybrid work model with on-site presence at 150 York.

This role will be reporting to the Senior Manager, Dedicated and MCare.

Ready to Apply?

If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.

Diversity, Equity and Accessibility

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.