On-site Member Services Advisor — Welcoming & Guidance

Desjardins Group; Montreal; On-site; CAD 45,000 - 55,000; Full time

Job summary

A financial services cooperative in Montreal is seeking an individual responsible for providing exemplary customer service while assisting members with their needs. This full-time on-site role requires a high school diploma, a minimum of two years of relevant experience, and effective communication skills in French. The offer includes a competitive salary, annual bonuses, and an extensive benefits package, promoting equity and diversity in the workplace.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance

Health and wellness expense reimbursement

Qualifications

• A minimum of two years of relevant experience.
• Knowledge of French is required.
• Understanding of the philosophy and fundamentals of financial services cooperatives.

Responsibilities

• Welcome members and customers warmly and courteously.
• Direct members to appropriate individuals or channels for assistance.
• Ensure members experience reasonable waiting times and high satisfaction.

Skills

Effective communication

Interpersonal Savvy

Situational adaptability

Education

High school diploma in a related field

Job description

A financial services cooperative in Montreal is seeking an individual responsible for providing exemplary customer service while assisting members with their needs. This full-time on-site role requires a high school diploma, a minimum of two years of relevant experience, and effective communication skills in French. The offer includes a competitive salary, annual bonuses, and an extensive benefits package, promoting equity and diversity in the workplace.