Omni Sales Operations Specialist

Performance Inc; North Vancouver; On-site; CAD 75,000 - 90,000; Full time

Job summary

A sports and outdoor company in Metro Vancouver is seeking an Omni Sales Operations Specialist to ensure smooth operations across retail, e-commerce, and wholesale channels. The role involves overseeing order delivery, managing inventory, and supporting the sales team. Candidates should have strong communication skills, proficiency in Microsoft Office, and problem-solving abilities. The position offers a competitive salary range of $75,000 to $90,000 annually, reflecting individual skills and experience within a dynamic team environment.

Benefits

Inspiring work environment

Competitive bonus program

Growth opportunities

Qualifications

• Highly effective verbal and written communication skills, comfortable using phone & email.
• Strong organizational, interpersonal, and problem-solving skills.
• Attention to detail, including accurate data entry skills.
• Demonstrable problem-solving ability and time management practice.
• Experience or passion in the Sports and Outdoor industry is preferable.

Responsibilities

• Oversee end-to-end wholesale order delivery, ensuring accurate entry and timely fulfilment.
• Manage and balance inventory across orders and fulfilment touchpoints.
• Support sales team with pricing, product availability, and operational needs.
• Maintain accurate sales data within ERP systems; generate sales reports.
• Identify opportunities to enhance sales and operational processes.

Skills

Excellent planning & execution skills

Strong customer focus

Problem-solving ability

Intermediate Microsoft Excel skills

Effective verbal and written communication skills

Tools

SAP platform

Job description

Established in 1986 in the Swedish mountains, our love for skiing in untouched terrain and embarking on adventures in the wild run deep. Our purpose is simple: to bring this freeride spirit to the world. With our products, we aim to make adventures possible 365 days a year.

We are driven by passion, togetherhood, responsibility and winning spirit. We know that an inspiring spread of unique abilities and personalities contribute to our dynamic culture and our success. Now, we are looking for a new Omni Sales Operations Specialist to join our team.

As an Omni Sales Operations Specialist, you’ll ensure smooth operations across retail, e-commerce, and wholesale channels. From managing sales data and overseeing the order lifecycle to optimizing inventory and driving OTIF (On-Time-In-Full) performance, you’ll play a key role in streamlining workflows and supporting business growth.

Key Responsibilities:

• Oversee end-to-end wholesale order delivery, ensuring accurate entry, timely fulfilment, and clear, proactive communication to support OTIF delivery and customer satisfaction.
• Manage and balance inventory across orders and fulfilment touchpoints to meet customer demand while minimizing costs and waste.
• Support sales team with pricing, product availability, order forms, and other operational needs to ensure seamless sales process.
• Ensure the accuracy, consistency, and reliability of all sales and operational data within the ERP and related systems, and collaborate with internal teams to troubleshoot issues and maintain data accuracy.
• Maintain accurate sales data within ERP systems; generate sales reports, and data reporting to support sales planning and decision‑making.
• Identify opportunities to enhance sales and operational processes, streamline communication channels, and improve order accuracy and customer satisfaction.
• Assist in preparing seasonal order books, line sheets, and product information for wholesale accounts; coordinate product launches and promotional campaigns.
• Establish and maintain strong relationships with customers, both internal and external – having good communication channels to ensure the team are aware of any problems and issues while building and maintaining close working relationships with all key stakeholders.

Key Competencies:

• Excellent planning & execution skills
• Ability to drive change with innovative thinking and communicate clearly and influentially
• Strong customer focus
• Proven commercial acumen and breakthrough thinking
• Ability to streamline processes, striving for efficiency and effectiveness.
• OMNI mindset

Who we think you are:

• You have highly effective verbal and written communication skills, and you are comfortable communicating via phone & email
• You have strong organizational, interpersonal, and problem‑solving skills
• You demonstrate attention to detail, including accurate data entry skills
• You are proficient in Microsoft Office with intermediate level in Excel
• Demonstrable problem‑solving ability and time management practice
• Highly organized with a “can‑do” attitude
• High Aptitude in SAP platform.
• Experience or passion in the Sports and Outdoor industry is preferable

What we offer:

We offer you an inspiring work environment where our values of Passion, Togetherhood, Responsibility and Winning Spirit are at the core of everything we do, promoting creativity, teamwork, accountability, and progress. You get the opportunity to work with a great team that shares your passion for sports and outdoor life. We are on a growth journey, finding our line and building our future success. That provides interesting challenges and possibilities in all roles for the person who is curious and likes to get things done. We’re small enough for you to play a key role regardless of your position, but big enough to have a global presence. At Peak Performance, you get the best of both worlds.

A reasonable estimate of the pay range is $75,000 to $90,000 per annum at the time of this posting. Within the range, individual pay is determined by factors such as job‑related skills, relevant experience, education and/or training. Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.