Oil & Gas Customer Care Specialist – Billing & Support

Swagelok Fort McMurray; Fort McMurray; On-site; CAD 30,000 - 60,000; Full time

Job summary

A reputable energy service provider in Fort McMurray is seeking a dedicated Customer Service Representative. The role involves answering customer inquiries, managing billing for services, and providing post-sale support. Candidates should have a college diploma, experience in the oil and gas industry, and strong technical skills, including ERP and MS Office knowledge. This position offers a full-time schedule with competitive pay and health benefits.

Benefits

Dental plan

Disability benefits

Health care plan

Vision care benefits

Long-term care insurance

Free parking available

Qualifications

• 2 years to less than 3 years of experience required.
• Knowledge of computer and technology is essential.
• Experience in the oil and gas industry is preferable.

Responsibilities

• Answer inquiries and provide information to customers.
• Arrange for billing for services.
• Maintain records and statistics.
• Consult with clients after sale to provide ongoing support.
• Investigate complaints and claims.

Skills

Technical support

Client focus

Excellent oral and written communication

Punctuality

Ability to multitask

Education

College diploma or equivalent experience

Tools

MS Office / Outlook

ERP software

SAP (FI/CO / HR / MM / OT SD)

Inventory control software

Job description

A reputable energy service provider in Fort McMurray is seeking a dedicated Customer Service Representative. The role involves answering customer inquiries, managing billing for services, and providing post-sale support. Candidates should have a college diploma, experience in the oil and gas industry, and strong technical skills, including ERP and MS Office knowledge. This position offers a full-time schedule with competitive pay and health benefits.