Officer, Donor Relations & Gifts

Plan International Canada; Toronto; On-site; CAD 50,000 - 62,000; Full time

Job summary

A leading non-profit organization in Toronto is seeking a Donor Relations & Gifts Officer to manage gift processing, ensure data accuracy, and coordinate donor stewardship. The ideal candidate will have at least 3 years of relevant experience and strong communication skills. This role offers a hybrid work model, competitive salary, and an extensive benefits package.

Benefits

Comprehensive benefits package

Generous paid time off

Qualifications

• Minimum 3 years of experience in gift processing or related roles.
• Strong attention to detail in donor data management.
• Excellent communication skills for donor interactions.

Responsibilities

• Manage gift processing and ensure accurate gift coding.
• Coordinate donor stewardship activities.
• Prepare donor communication materials for campaigns.

Skills

Gift processing

Gift coding

Attention to detail

Written communication

Organizational skills

Project management

Tools

Salesforce

Job description

Overview

Organization: Plan International Canada

Reports to: Lead Donor Services

Location: Toronto (Hybrid)

Status: Permanent full-time

Contact level: The Position

As the Donor Relations & Gifts Officer you will take the lead in managing all aspects of gift processing, accurate gift coding, and donor tax receipts, ensuring seamless communication between the Philanthropy and Finance teams. While supporting stewardship activities aligned to the Stewardship Matrix you will also play a supporting role in donor events, working closely with the Donor Relations & Events Officer. This position focuses on ensuring the accuracy of donor data and maintaining donor records while delivering key projects like annual tax receipts, donor communications, and the Gifts of Hope holiday campaign.

What success looks like

• Lead on gift processing and ensure accurate gift coding, acting as the primary liaison with the Finance team.
• Manage and coordinate donor stewardship activities in line with the Stewardship Matrix, ensuring that processes are well-defined and adhered to while providing support to fundraisers in completing CRM-based stewardship plans.
• Manage donor tax receipts, ensuring timely and accurate delivery.
• Contribute to the organization and accuracy of donor records and documentation.
• Deliver key stewardship projects such as Annual Holiday Cards, Income Tax Receipts, Gifts of Hope, and quarterly philanthropy communications to ensure ongoing donor engagement.
• Support the planning and execution of donor events contributing to overall stewardship initiatives.
• Collaborate with internal teams to ensure smooth coordination of donor materials including thank you letters, gift agreements, and stewardship reports.
• Support project planning and execution across systems and innovation projects and define and document process mapping and standard operating procedures.
• Assist in preparing donor communication materials for philanthropy campaigns and stewardship initiatives ensuring consistency and alignment with Plan International Canada’s values.

Qualifications and ideal candidate

• 13 years of experience in gift processing, gift coding, and coordination with finance teams within a non-profit fundraising environment.
• 13 years of experience in non-profit operations or a related administrative support role.
• Experience using Salesforce or a comparable non-profit CRM system for donor data management and reporting is considered a strong asset.
• A passion for delivering an exceptional donor experience ensuring all touchpoints align with Plan International Canada’s mission and values.
• Strong written communication skills especially related to donor communications and stewardship materials.
• Strong attention to detail ensuring accuracy in donor data, gift records, and financial reporting.
• Excellent organizational skills with the ability to efficiently manage multiple projects and shifting priorities while maintaining accurate donor records and documentation.
• Ability to collaborate professionally and effectively across departments, particularly with Finance, Mass Marketing, Philanthropy, and Content teams.
• Project management experience is considered an asset.

How to apply

To express interest in this exciting opportunity, submit your resume and cover letter by August 25, 2025.

Plan International Canada is a hybrid workplace. You will work from the office and from home.

Additional details

The salary range for this position is anticipated to be between $50,000 and $62,000. We comprehensively evaluate a variety of factors to determine fair compensation, including experience, specific job-related skills, and relevant educational or professional training. This role also qualifies for an extensive benefits package and generous paid time off.

Plan International Canada hires based on merit and is strongly committed to equity and diversity within its community and to providing an inclusive workplace. Plan International Canada especially welcomes applications from Indigenous persons, persons with disabilities, visible minorities, women, persons of all sexual orientations and genders, and others with the skills and knowledge to productively engage with diverse communities.

If you have a disability that may affect your ability to perform in a role, we will discuss adjustments or arrangements we can make to accommodate your needs. If your disability is likely to affect you adversely within the application process, please let us know by emailing so that we can consider adjustments to the process that will allow you to be considered fairly for the role.

Consistent with our Safeguarding Children and Young People Policy, the successful candidate must receive clearance by a police background check including the vulnerable sector screen.

Applicants must be eligible to work in Canada for the duration of the work term. Proof of eligibility will be required.