Office Systems Technician

Konica Minolta Business Solutions U.S.A., Inc.; San Juan de Terranova; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading office technology provider in Canada is looking for an Office Systems Professional to perform installations and maintain business equipment. The ideal candidate should have over 3 years of related experience and excellent customer service skills, with a secondary focus on networking and relevant certifications. This position supports a collaborative team environment and helps with client integration of color systems.

Qualifications

• 3+ years experience related to technical/repair of business equipment.
• A+, N+ and/or Konica Minolta internal certification preferred.
• Demonstrated ability to motivate, teach and train co-workers.

Responsibilities

• Performs basic peer-to-peer driver/scanning installations.
• Assists Break-Fix technicians on color-related machine problems as needed.
• Maintains effective relationships with customers and fellow employees.

Skills

Technical repair of business equipment

Excellent verbal and written communications skills

Excellent customer relation skills

Teamwork

Networking knowledge

Self-motivated

Ability to teach and train co-workers

Education

High School and Technical School graduate or equivalent experience

Tools

Microsoft PC based systems

Apple/Mac OS

Job description

Overview

Konica Minolta currently has an exciting opportunity for an Office Systems Professional

Responsibilities

• Performs basic peer-to-peer driver / scanning installations.
• Might require assistance on MAC or server installations.
• Performs color calibration to machine specs.
• Assists Break-Fix technicians on color related machine problems as needed.
• May be required to work on QMS and / or Micrographics equipment as required by BTM.
• Establishes an up-to-date file of service manuals, part books and other service literature using the laptop issued to them and develops familiarity with contents.
• Performs single PC / Workstation direct connect to printer using any MS PC based, Apple / Mac OS. Peer to Peer connection, NO NOS in use, using any MS client platforms or Apple Talk for Apple networks.
• Network installation with Single Protocol / Single Network O / S.
• Must have full understanding of scanning and in house and third party software.
• Must maintain proper territory management : Maintains tool kit, supplies, and accurate inventory for assigned territory.
• Must maintain the minimum call per day average.
• Maintains effective relationships with customer and fellow employees.
• Provides sales support as required (i.e. advising sales on problems as accounts, service leads).
• Accurately and timely completion of invoices and expense reports.
• Must follow the policies and procedures set forth by Konica Minolta Business Solutions U.S.A., Inc.

Qualifications

• High School and Technical School graduate (or related military training) or equivalent experience.
• 3+ years experience related to technical / repair of business equipment.
• A+, N+ and / or Konica Minolta internal certification preferred.
• Excellent verbal and written communications skills
• Excellent customer relation skills
• Teamwork; must work well with sales and customer to customize or integrate color system into customer environment
• Self-motivated
• Demonstrated ability to motivate, teach and train co-workers
• Must have solid understanding of networking and the many types of graphic software being used in the marketplace.
• Must be capable of conveying technical data as it relates to 3rd party solutions or color printing applications in easy to understand terms for customers and sales personnel.

About Us

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America\'s Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the 1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d\'opportunité égale.