Office manager

Hilton. For The Stay; London; On-site; CAD 64,000 - 84,000; Full time

Job summary

A prestigious hotel brand is seeking an Assistant Night Manager to oversee the front office operations in London. This role demands previous supervisory experience and excellent customer service skills. Candidates should show strong leadership capabilities and IT proficiency. Join a renowned team dedicated to creating remarkable hospitality experiences. Benefits include travel discounts, free meals, and career growth opportunities.

Benefits

Free healthy meals on duty

Travel and food discounts

28 days holiday

Discounted health cover

Career development programs

Qualifications

• Previous supervisory experience in Front Office within the hotel, leisure or retail sector.
• Competent level of IT proficiency.
• Excellent leadership and management skills.
• Commitment to delivering a high level of customer service.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards.
• Assist the Front Office Manager to evaluate levels of Guest satisfaction.
• Serve as a point of contact for regular and important Guests.
• Maximise room occupancy at best rates.
• Act in accordance with all security and emergency procedures.

Skills

Supervisory experience

IT proficiency

Leadership skills

Customer service commitment

Ability to work under pressure

Grooming standards

Communication skills

Teamwork

Tools

Front Office Management Systems

Job description

Overview

Think hospitality! Think Hilton!

Think Paddington! Think one of the best-connected hotels in London. Paddington station is our neighbour, 15 minutes from Heathrow airport via the Heathrow Express and 5 London Underground lines on our doorstep (Circle, Hammersmith & City, District, Bakerloo and Elizabeth Line).

A global leader in hospitality, annually voted a great place to work. Go Hilton Team Travel Program, employee benefits, career growth...

Come and work with a great team in an iconic hotel.

What are you waiting for? We look forward to hearing from you!

A WORLD OF REWARDS

• Incentives
• Free healthy meals on duty
• Travel and food discounts: Discounted hotel nights plus 50% off F&B (subject to individual outlets)
• Holiday: 28 days including bank holidays (increasing with length of service)
• Discounted dental and health cover
• High street discounts with Perks at Work
• Free uniforms laundry service
• Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
• Personal Development: programmes designed to support your career

What will I be doing?

As Assistant Night Manager you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends with a focus on continuous improvement
• Serve as a point of contact for regular and important Guests
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Night Manager and other senior managers in their absence taking full responsibility of the hotel
• Act in accordance with all security and emergency procedures and manage the instigation of these as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses when required and assist with the Night Team's training and development efforts
• Demonstrate current knowledge of hotel products, services, pricing and policies as well as knowledge of the local area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct Health and Safety Checks and Night Walks
• Maintain a good status awareness of all hotel areas

What are we looking for?

Assistant Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude, behaviours, skills and values that follow:

• Previous supervisory experience in Front Office within the hotel, leisure or retail sector
• Competent level of IT proficiency
• Excellent leadership and management skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Positive attitude and good communication skills
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

• It would be advantageous to demonstrate the following capabilities and distinctions:
• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!