Office Administrator

Indero (formerly Innovaderm); Montreal; On-site; CAD 50,000 - 65,000; Full time

Job summary

A clinical research organization in Montreal is seeking an Office Administrator to oversee administrative activities across various departments. The role involves supervising a team of Administrative Assistants and providing support to management in a clinical research environment. Candidates should have a minimum of 4 years of administrative experience and be bilingual in French and English. This position offers an opportunity to contribute to multiple administrative functions and ensure effective customer service.

Qualifications

• Minimum of 4 years of experience in an administrative role.
• Experience working in pharmaceutical and/or CRO environment will be considered as an asset.

Responsibilities

• Supervise the Administrative Assistants team.
• Provide administrative support to the whole organization.
• Assist the director in the administrative management of the clinical research site.

Skills

Intermediate / advanced knowledge of Microsoft Office Suite (Excel-Word)

French / English bilingualism (oral and written)

Good analytical skills and creativity

Organized and solution oriented

Ability to work on several tasks at the same time

Education

High School diploma, vocational studies or equivalent

Job description

Overview

The Office Administrator supervises the administrative activities from different departments. He is also responsible for providing administrative support to the management of the clinical research unit.

Responsibilities

RESPONSIBILITIES

More specifically, the Team leader, Administration must:

• Supervise the Administrative Assistants team; and manage performance, conducts formal performance reviews and talent conversation meeting.
• Manages resources selection and onboarding processes for new employees.
• Provide administrative support to the whole organization;
• Ensure that facility and administrative support matters tickets are managed, resolved and closed;
• Assist the director in the administrative management of the clinical research site;
• Monitor and follow up on customer communications;
• Revise project budgets;
• Verify and approve invoices;
• Maintain project monitoring tools;
• Contact different vendors and contractors for facility maintenance;
• Write agendas and minutes of Medical meetings for the clinic;
• Participate in the performance of various administrative tasks in connection with management;
• Participate in the development of KPIs in order to quantify progressions and improvements;
• Understand the principles and processes for providing excellent customer service internally and externally;
• Support management in other administrative activities.
• Employee may be assigned to other responsibilities that do not pertain to their former description, if they have the required experience, are qualified and/or have received adequate training.

Ideal Profile

Education

• High School diploma, vocational studies or equivalent.

Experience

• Minimum of 4 years of experience in an administrative role;
• Experience working in pharmaceutical and/or CRO environment will be considered as an asset;

Knowledge and skills

• Intermediate / advanced knowledge of Microsoft Office Suite (Excel-Word);
• French / English bilingualism (oral and written);
• Demonstrates an ability to learn quickly and an intellectual curiosity;
• Likes teamwork;
• Good analytical skills and creativity;
• Organized and solution oriented
• Ability to work on several tasks at the same time;
• Integrity, diligence and rigor;
• Autonomy;

Good knowledge of good clinical practices, and applicable Health Canada and Food and Drug Administration (FDA) regulations/guidelines.