NOC Shift Leader: Senior IT Operations (Onsite, Toronto)

Global Technical Talent; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading staffing agency is seeking a Senior IT Operations Analyst – NOC Shift Leader in Toronto. This role involves leading shift operations, managing network incidents, and ensuring service continuity for enterprise network infrastructure. The ideal candidate has over 8 years of experience, strong CISCO product knowledge, and leadership skills in a 24/7 environment, along with a CCNP certification.

Benefits

Health insurance

Competitive salary

Career development opportunities

Qualifications

• 8+ years of experience in network operations or production support environments.
• Strong CISCO product expertise and hands-on troubleshooting.
• Proven team leadership in 24/7 operations environments.

Responsibilities

• Lead shift operations and provide technical oversight for all in-shift deliverables.
• Act as the primary point of contact during the shift for escalations and delivery execution.
• Ensure proper use of automation, quality ticketing, handover notes, and escalation procedures.

Skills

Network Troubleshooting (CISCO Routers, Switches)

Incident & Shift Management

CCNP Certification

Network Monitoring Tools

Team Coordination

Education

CCNP certification

Tools

SevOne

NetBrain

Infoblox

ExtraHop

ThousandEyes

Job description

A leading staffing agency is seeking a Senior IT Operations Analyst – NOC Shift Leader in Toronto. This role involves leading shift operations, managing network incidents, and ensuring service continuity for enterprise network infrastructure. The ideal candidate has over 8 years of experience, strong CISCO product knowledge, and leadership skills in a 24/7 environment, along with a CCNP certification.