Night Auditor

Four Points by Sheraton Edmonton South; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hotel establishment in Edmonton is seeking a dedicated Night Auditor to manage overnight operations. The role requires conducting nightly audits, providing superior customer service, and managing guest check-ins/outs. Ideal candidates should possess hospitality experience and proficient financial management skills. Flexible availability for both night and day shifts is essential. Join our team and contribute to providing exceptional guest experiences.

Qualifications

• Previous experience in hospitality or a comparable service industry is an asset.
• Ability to manage financial information and basic arithmetic functions is necessary.
• Must be flexible to work overnight and some day shifts.

Responsibilities

• Conduct nightly audits and balance various departmental accounts.
• Provide exceptional customer service to guests.
• Handle guest check-ins and check-outs efficiently.

Skills

Customer service

Financial reporting

Problem-solving

Communication skills

Attention to detail

Tools

Property management system

Microsoft Office

Job description

Job description

The Night Auditor is a highly focused, service oriented individual, responsible for assisting in successful operation of the hotel overnight. The Night Auditor is responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports and taking over duties of a Guest Services Associate. They will make room reservations, provide information and services to guests and receive payment for services as well as specific night duties including the entering of accounting information and hotel security. In addition to their regular work duties, the Night Auditor must provide consistently high levels of customer service, going above and beyond to provide guests with exceptional experiences while contributing to efficient operation of the Guest Services Department. Must be flexible to work some day shifts at the front desk as well.

Impact & Influence on Guests, Associates and Business

• Conduct a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports
• Develops an awareness of local features, community events and services to facilitate guest service and communication
• Respond in a courteous, professional and rapid manner to guest inquires and act to resolve service recovery situations resulting from guest concerns
• Audits all charges and postings and correcting work as necessary including reconciling daily activity and closing all accounts in preparation for the new business day
• Process all payments, formatting and distributing daily reports
• Taking reservations in accordance with hotel procedure
• Check guests in and out of the hotel in an efficient, courteous and professional manner
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift
• Respond to telephone, e-mail, and in-person inquiries. Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• Complete nightly rounds of building, observe and report any security issues
• Communicate and coordinate guest’s needs to other hotel associates/departments
• Record pertinent information to guest files in property management system
• Monitor lobby/business center and pool/fitness center areas to ensure areas are clean, safe and have appropriate supplies
• Understand and comply with all health and safety rules, regulations and laws.
• Conduct on the job training to new associates as required
• Other duties as assigned

Education, Experience, and Skills

• Previous experience in hospitality or a comparable service industry an asset
• Demonstrated ability to modify, and understand financial information, data and basic arithmetic functions
• Computer skills and knowledge of various programs
• Must be able to work overnight shifts and some front desk day shifts

Work Remotely

• No

Job Types: Full-time, Permanent

Pay: $15.64-$20.10 per hour

Work Location: In person