Night Auditor

Pomeroy Lodging; Alberta; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading hospitality provider is seeking a Night Auditor who will ensure guest satisfaction through accurate auditing processes and maintaining a welcoming environment. The ideal candidate will have strong attention to detail and previous experience in the hospitality industry, specifically in front desk operations. This role includes night shifts with opportunities for growth and development.

Benefits

Competitive wages

Health and Wellness benefit plan

Paid training

Growth opportunities

Personal days

Travel Program

Employee rates

Qualifications

• 1+ years of experience in the hospitality industry.
• Previous experience in front desk or night audit is an asset.
• Proficient in English both written and oral.

Responsibilities

• Balance and close the day’s business accurately and timely.
• Prepare the hotel for the next day’s operations.
• Ensure guests and employees' safety.

Skills

Attention to detail

Problem-solving

Mathematics

Customer service

Cash handling

Computer literacy

Education

Degree/Diploma in Hospitality Administration

Tools

PMS systems (Opera, CloudPM)

MS Word

MS Excel

Job description

We are looking for a Night Auditor to join our team!

Is attention to detail important to you? Do you excel in problem-solving and mathematics? This is the perfect job for you!

Job Description

As a Night Auditor, you are accountable for balancing and closing the day’s business accurately and timely, preparing the hotel for the next day’s operation, and ensuring all our guests and employees' safety. You have the authority to exceed guest expectations and create a lasting positive impression on each guest. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable.

Pomeroy Perks

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days of continuous full-time employment.
• Pomeroy Stay Travel Program.
• IHG employee rates
• In House Incentives, vary by month

Key Focuses

• Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
• Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
• Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
• Efficiently books guest reservations requested by phone, in person, or online.
• Processes payment types such as room charges, cash, checks, debit, or credit and balances and process all credit card batches.
• Completes daily auditing, balancing, and closing procedures accurately and efficiently.

Experience/Passions/Education

• Previous experience infront desk, night audit, or in a hotel is an asset.
• Experience processing and managing financial transactions accurately and efficiently.
• Proficient in English both written and oral.
• Experience with PMS systems. Opera experience an asset.
• Minimum 1 year of experience in the hospitality industry.
• Will act as a leader during the nighttime in the absence of Senior Leadership at the property.
• Highest level of attention to detail as it relates to not only task-oriented functions but also to cleanliness of work and guest areas i.e. "Be the eye of the guest"
• Knowledge of reading Night Audit reports and the know-how to balance Daily Sales is required.
• Computer literacy is imperative including applications in Opera, CloudPM, Windows, MS Word and MS Excel.
• Experience in handling guest feedback tactfully via email, telephone, guest feedback portals and in person.
• You must be self-directed and have previous cash handling experience.
• A Degree/Diploma in Hospitality Administration from a recognized institute would be an asset.
• Must be calm under pressure, assertive, honest, and discreet.
• Ability to stand for an extended period of time.

Working Conditions

This position will include night shift any day of the week or weekend and the occasional day shift or afternoon or evening shift if needed. This position will require long periods of standing and may require lifting and bending. There will be mostlyindependent, unsupervised work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.