National Administration, Claims Assistant

Definity Financial; Mississauga; On-site; CAD 34,000 - 60,000; Full time

Job summary

A financial services company in Mississauga is seeking a Claims Processor to manage incoming claims, support customer inquiries, and maintain digital documentation. Successful candidates will be organized, detail-oriented, and possess strong communication skills. The position requires a high school diploma, with preference for post-secondary education. Experience in customer service is desirable. Competitive salary range of $34,300 - $59,100.

Qualifications

• Personable, productive, and professional phone communication.
• Ability to remain calm and adaptable during busy times.
• Well organized and detailed oriented with excellent time management skills.

Responsibilities

• Setting up incoming claims and distributing to claims representatives.
• Processing and reconciling payments.
• Managing shared email boxes and maintaining workload.

Skills

Customer service experience

Strong written and verbal communication skills

Excellent organization and detail orientation

Ability to juggle multiple projects

Strong keyboarding skills

Education

High school diploma

Post-secondary education preferred

Tools

MS Word

Excel

Job description

What can you expect in this role?

• Setting up incoming claims, including entering information into the claims system, distributing to the appropriate claims representative.


• Digital document management: prepare, scan, validate and digitally process claims documents, preforming necessary checks and corrections.


• Process and reconcile payments within level of authority.


• Supporting our customer inquiry queue on an ad-hoc basis.


• 5 days in-office on a weekly basis


• Provide data tracking support and manage spreadsheets.


• Creating letter packages, mail processing and distribution.


• Photocopying and filing (managing closed filing and archiving).


• Maintain shared email boxes within established guidelines and service standards.


• Maintaining workload within established guidelines and service standards.


• Other general duties as assigned

What do you bring to the role?

• You’ve got the three Ps down pat - personable, productive and professional when talking on the phone with customers or coworkers.


• You’re at your best when things get busy. You’ve mastered the art of staying calm and thinking fast on your feet. You’re definitely not afraid of change!


• You love the idea of being part of a team.


• You have a thirst for learning and pushing your own development.


• You can juggle multiple projects without missing a beat or a single detail.


• Not only do you have excellent written and verbal skills, you might also be a bit psychic because you always seem to be able to anticipate the needs of your team.


• High school diploma, but preference will be given to candidates with post-secondary education.


• Customer service experience is an asset.


• Well organized, detailed oriented with excellent time management skills.


• Strong written and verbal communication skills.


• Strong keyboarding skills and are adept at navigating through numerous screens quickly and efficiently.


• Previous exposure in an accounting function would be an asset.


• Excellent computer skills and proficient in MS Word and Excel.

Salary Range: $34,300 - $59,100