NAS HCM Consultant

ADP; Dartmouth; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading HR solutions provider is seeking a National HCM Consultant in Dartmouth, Nova Scotia. The role involves helping clients navigate ADP’s HCM software and ensuring high levels of client satisfaction. Ideal candidates will have a Bachelor’s degree and at least 2 years of customer service experience. Enjoy a culture that promotes inclusion, ongoing training, and best-in-class benefits starting on Day 1.

Benefits

Best-in-class benefits

Continuous learning and development

Company-paid volunteering time

Qualifications

• Minimum of 2 years in a customer service environment.
• Experience in business and/or human resources management.
• Strong focus on client satisfaction in a relevant industry.

Responsibilities

• Serve as a consultant for ADP’s HCM software solution.
• Resolve issues and identify solutions through analysis.
• Build relationships with clients and provide product insights.

Skills

Client satisfaction focus

Communication skills

Critical thinking

Organizational skills

Education

Bachelor’s Degree or equivalent

Job description

Overview

ADP is hiring a National HCM Consultant.

• Do you love people and thrive in a fast-paced, collaborative environment?
• Do you get joy out of helping others uncover creative solutions to complex problems?
• Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible?

ADP believes people make great companies. Our culture welcomes ideas and encourages innovation as we change the world of work with HR solutions that help companies focus on success.

As a National HCM Consultant, you’ll leverage our training programs and service guidelines to solve clients’ challenges and fuel business success. You will work with clients who have 1,000+ employees and carry the weight of ADP’s service reputation and client satisfaction in your hands.

The daily work remains centered on helping clients when they reach out. Each day will bring new questions and solutions, supported by our training to set you up for success.

To thrive in this role, you should be able to build rapport, establish trust, and communicate clearly both over the phone and in writing. You should take pride in client satisfaction scores and enjoy a culture that values inclusion and collaboration.

What you’ll do

Responsibilities

• Serve as a consultant, servicing all modules of ADP’s HCM software solution, ADP WorkforceNow.
• Use your breadth of expertise to support ADP’s clients.
• Work to resolve issues and identify solutions through root cause analysis using effective communication and analytical skills.

What you can expect on a typical day

• Be the client’s Go-To Person and Trusted Advisor.
• Be a Networker and Relationship Builder.

• Build relationships with clients and leverage knowledge of ADP’s products and services to provide solutions to issues and questions. Help clients understand our product value and exceed expectations in all interactions.
• Provide recommendations to ADP leadership around best practices, product and support process enhancements based on client input.
• Continually upgrade knowledge to stay familiar with applicable statutory laws or rulings that impact clients.

Qualifications

TO SUCCEED IN THIS ROLE: Requirements

• Minimum of 2 years in a customer service environment.
• Bachelor’s Degree or equivalent in post-secondary education and experience (preferably in business and/or human resources management).
• A strong focus on client satisfaction in a relevant industry or as a payroll/HR practitioner with systems experience.

Bonus points for these: Preferred Qualifications

• Up to 1 year of professional consulting experience or equivalent with software applications, software configuration, and client systems.
• Ability to demonstrate learning agility and critical thinking in Human Capital Management areas (HR, Payroll, Time and Labour, etc.).
• Basic understanding of payroll processing workflow from input to delivery. Payroll Certification is an asset.
• Active listening and strong oral and written communication skills.
• Initiative to seek out answers and deliver positive outcomes for both client and ADP.
• Strong organizational skills, ability to multi-task, set priorities, and follow up timely.
• Ability to collaborate in a team environment as well as work independently with resourcefulness in using available tools and resources.

You’ll love working here because you can

• Be yourself in a culture that values equity, inclusion, and belonging.
• Belong by joining one of nine Business Resource Groups to connect with networks and allies.
• Grow your career in an agile, dynamic environment with opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship.
• Be your healthiest. Enjoy best-in-class benefits starting on Day 1.
• Focus on mental health and well-being; support for clients starts with taking care of ourselves.
• Join a company committed to giving back and making a lasting positive impact in communities.
• Get paid to pay it forward with company-paid time off for volunteering.

What are you waiting for? Apply today!

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, clients, and communities. We are committed to equal employment opportunities regardless of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or other protected status. We support an inclusive workplace where associates excel based on merit, qualifications, experience, ability, and performance.

Ethics at ADP: ADP conducts business with high ethical standards and full compliance with laws. We expect our people to uphold our values with integrity and to foster an honest, respectful workplace. Learn more about ADP’s culture and values at the life-at-ADP page: https://jobs.adp.com/life-at-adp/