NA Head of Customer Success: Growth & Retention

Goodstack; Fairview; On-site; CAD 100,000 - 120,000; Full time

Job summary

A fast-growing technology startup is seeking a Head of Customer Success in Fairview, Canada. This role involves leading the customer lifecycle post-launch, focusing on retention, engagement, and upsell opportunities within an enterprise customer base. The ideal candidate will have over 10 years of experience in Customer Success, particularly in SaaS environments, along with a strong ability to develop and manage a Customer Success team. Join us to help integrate positive impact globally and drive success for our customers.

Benefits

Salary reviews

Private Health Insurance

$1,200 Learning & development budget

25 days annual leave

Flexible working hours

Paid volunteer days

Paid sick leave

Qualifications

• 10+ years in Customer Success or post-sales leadership roles.
• Proven experience in leading enterprise CS teams in SaaS.
• Strong track record of driving adoption and retention.

Responsibilities

• Lead and own post-launch customer outcomes.
• Ensure renewals and upsell opportunities are managed effectively.
• Build and coach a team of Customer Success Managers.
• Define the CS operating model and manage processes.

Skills

Customer Success Leadership

Renewals Management

Sales Collaboration

Operational Excellence

Customer Advocacy

Team Development

Outcome Measurement

Job description

A fast-growing technology startup is seeking a Head of Customer Success in Fairview, Canada. This role involves leading the customer lifecycle post-launch, focusing on retention, engagement, and upsell opportunities within an enterprise customer base. The ideal candidate will have over 10 years of experience in Customer Success, particularly in SaaS environments, along with a strong ability to develop and manage a Customer Success team. Join us to help integrate positive impact globally and drive success for our customers.