Museum Security Guide

Museum of Contemporary Art Toronto Canada; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A contemporary art museum in Toronto is seeking a Visitor Services Associate to ensure safety and provide assistance to visitors. The ideal candidate has 1–2 years of experience in security or visitor services and demonstrates excellent observational skills. This role involves monitoring artworks and interacting positively with guests during weekends, evenings, and special events.

Benefits

Attractions Ontario Benefits

Toronto Attractions Council Benefits

Ontario Living Wage Network Employer

Qualifications

• Minimum 1–2 years of experience in security, visitor services, or a related role.
• Must be able to work regular weekends, evenings, holidays, and special events.
• Must have friendly yet commanding communication skills.

Responsibilities

• Monitor artworks, visitors, staff, and museum property for safety.
• Greet and welcome all visitors to the museum.
• Enforce security and safety procedures in public spaces.

Skills

Experience in security

Visitor services experience

Excellent observational skills

Ability to work independently

Ability to interact effectively with a diverse range of individuals

Education

High school diploma or GED equivalent

Job description

Overview

Application Deadline: 25 September 2025

Department: Operations

Location: Museum of Contemporary Art Toronto, Canada

Compensation: $24.89 / hour

Position Summary

Posted on: September 19, 2025

Closing on: September 25, 2025

Location: Toronto, ON

Employment Type: Casual

Remote/Onsite: Onsite

Report to: Director of Operations & HR

Start date: October 6, 2025

Salary: $24.89 per hour (plus in lieu of vacation 4% and benefits 4.5%)

Benefits: Attractions Ontario Benefits and Toronto Attractions Council Benefits

This role emphasizes providing a welcoming environment, promoting respect for the artworks, and ensuring that visitors follow the museum's guidelines to maintain a safe and enjoyable space for all.

Key Responsibilities

• Provide consistent monitoring of artworks, visitors, staff, and museum property, ensuring their safety from damage
• Greet and welcome all visitors to MOCA, and be available to answer questions throughout the museum
• Stay current with the daily schedule of events, informing visitors as needed
• Enforce security and safety procedures and protocols in all public spaces of the museum
• Answering visitor questions concerning exhibits, wayfinding, and facilities
• Become an expert in MOCA’s programmes, the museum building and its place in the Junction Triangle neighbourhood and cultural community
• When assigned, circulate the museum and support busier floors
• Detect and respond to potential interference of artwork, report damage or change in condition of spaces/ art objects immediately
• Ensure visitors are following museum rules
• Keep the Visitor Services Supervisor up to date on floor activities, so they can complete reports accurately
• Manage traffic and visitor wayfinding within the museums
• Provide support during museum events, venue rentals, including weekends and holidays
• Undertake other duties as assigned by the Visitor Services Supervisor

Skills, Knowledge And Expertise

Must-haves

• Minimum 1–2 years of experience in security, visitor services, or a related role
• High school diploma or GED equivalent
• Must be able to work regular weekends, evenings, holidays and special events
• Must have the ability to be both friendly and commanding in communication
• Excellent observational skills and attention to detail
• Ability to work independently
• Ability to interact effectively with a diverse range of individuals
• Physically capable of standing and walking for extended periods, as well as responding to emergencies swiftly

Nice-to-haves

• Conflict resolution/de-escalation and anti-oppression training
• First aid certification

Benefits

• Attractions Ontario Benefits
• Toronto Attractions Council Benefits
• Ontario Living Wage Network Employer