Multi Family Builder Business Development Manager (1225)

Trail Appliances Ltd.; Surrey; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading appliance retailer in Western Canada seeks a Business Development Manager to lead and expand their Multi-Family Builder Sales team across BC. The role involves hands-on leadership, establishing sales processes, and driving team performance. Ideal candidates will have a strong background in managing sales teams, excellent analytical skills, and experience working with CRM systems. Join a dynamic team that values integrity, improvement, and collaboration, with competitive salary and career development opportunities.

Benefits

Competitive salary

Extended Health Benefits

Generous employee discounts

Career Development Opportunities

Corporate Volunteer Program

Qualifications

• Proven experience managing and coaching sales teams in a residential construction or complex B2B environment.
• Strong leadership and team performance management capabilities.
• Excellent communication and organizational skills.

Responsibilities

• Lead business development for a team of Builder KAMs.
• Analyze sales activity, pipeline health, and regional performance.
• Partner with the Director of Sales for recruitment and training.

Skills

Sales management

Leadership

Analytical skills

Communication

Interpersonal skills

Education

Post-secondary education in business or related field

Tools

CRM systems

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

Are you a strategic leader with a passion for building strong teams and driving growth? Do you thrive in fast-paced environments where collaboration and execution matter? Trail Appliances is looking for a Business Development Manager (BDM) to lead and expand our Multi-Family Builder Sales team across BC. Reporting directly to the Director of Sales, you’ll combine hands‑on leadership with disciplined sales execution—overseeing team performance, implementing structured processes, and partnering across departments to deliver exceptional client experiences and achieve ambitious business goals.

As the Multi Family Builder Business Development Manager, you will

• Lead and drivebusiness development for a team of Builder KAMs, setting clear expectations for performance, accountability, and service excellence
• Create andestablishstandardizedsales processes, workflows, and best practices across the region, including quarterly sales reviews with each KAM, and bi-annualsupplierlearning sessions
• Manageand elevateteam performance through regular coaching, one‑on‑ones,performancereviews, andindividualdevelopmentplanning
• Analyzesales activity, pipeline health, margins, forecasting accuracy, and regional performance against budget,leadingquarterlybusinessreviews with KAMs todrive accountability and target achievement
• Partner with the Director of Sales to lead recruitment, onboarding, training, and retention initiatives, including the development of the KAM onboarding program
• DriveconsistentERPusage and data integrity to supportaccuratereporting, forecasting, and decision‑making
• Overseequoting, pricing, and contract executioninpartnership with the Manager of Service Operations and Contract Managerensuringaccuracy, consistency, and profitability
• ManageKAM’sexpensebudgeting based on strategic marketopportunities
• Lead andsupportthe resolution of escalatedclient, operational, and credit‑related issues
• Collaboratewith operations,delivery, installation, andclientservice teams to ensure seamless project execution
• Co‑facilitateannualsales meetingwith Director of Salesand contribute to regional sales planning and execution
• Communicatecritical information proactively to internal teams and, whenrequired, toclients
• Executeon Strategic Annual Sales Planas directed by Director of Sales

To be successful in this role, you have

• Proven experience managing and coaching sales teams in aresidentialconstructionor complex B2B environment
• Strong leadership, performance management, and employee development capabilitieswithaproventrack recordof drivingresults through team
• The demonstrated ability to implement and enforce structured sales processes
• A high levelof business acumen with strong analytical and decision‑making skills
• Experience working with CRM systems, sales reporting, and forecasting tools
• Excellent communication, organizational, and interpersonal skills
• The ability to manage multiple priorities and deliver results within established deadlines

Bonus points if you have

• Experience within the appliance,developer, or construction supply industry
• Prior responsibility forbuilding and leading regionalsalesteams,withaccountabilityfor targets and performance
• Exposure to change management or sales process transformation initiatives
• Experience partnering cross‑functionally in matrixed organizations
• Post‑secondary educationin business, sales, or a related field

Who you’ll work with

• Director of Builder Sales andSenior Leadership Team
• Management team supportingKAMsandPCs
• Operations,logistics,delivery, andclientservice teams
• Builders, developers,installers, and other industry professionals
• Supplier and vendor partners

Work Environment

• Office‑based with regular in‑field presence across the Lower Mainland
• Standard full‑time work schedule with flexibility based on business needs
• Evening and weekend industry events asrequired
• Moderate regional travelrequiredfor team support, clientmeetings, and site visits

Why Join Trail

• Competitive salary
• Extended Health Benefits
• PPE Allowance
• Generous employee discounts
• Career Development Opportunities
• Employee Recognition Program
• Company events
• Corporate Volunteer Program
• Fun and dynamic work environment where your strengths and personality shine!

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?