Motel Manager

Vicmax Enterprises Ltd/Grandview Motel; Kamloops; On-site; CAD 60,000 - 80,000; Full time

Job summary

A family-owned accommodation business in Kamloops, BC is seeking an experienced Motel Manager to oversee daily operations. The ideal candidate will have 3-5 years of management experience in the hospitality industry, strong interpersonal skills, and the ability to manage staff. Responsibilities include recruiting and supervising personnel, maintaining guest satisfaction, and monitoring financial performance. This is an excellent opportunity for a dedicated hospitality professional to thrive in a supportive environment.

Qualifications

• 3-5 years of management experience required.
• Supervisory experience in hospitality preferred.
• Proficient English skills, written and verbal.

Responsibilities

• Recruit, train, and supervise front desk staff and housekeepers.
• Handle guest complaints and maintain guest satisfaction.
• Prepare monthly budgets and monitor financial performance.

Skills

Management experience

Communication skills

Interpersonal skills

Basic computer skills

Education

College diploma in hotel management or related field

Job description

Term: Permanent

Salary: $37.00 / hourly

Working hours: 35 Hours/Week

Work location: 463 Grandview Terrace, Kamloops, BC, Canada V2C 3Z3

Vicmax Enterprises Ltd. (trade name as Grandview Motel) is a well‑established, family‑owned and operated accommodation business located in the heart of Kamloops, British Columbia. We pride ourselves on providing quality service with a personal touch, catering to business travelers, tourists, and university visitors in the Thompson‑Okanagan region. Our commitment to guest satisfaction and operational excellence has made us a trusted choice for comfortable and affordable accommodations.

We are seeking an experienced and dedicated Motel Manager to join our team and oversee the daily operations of our property. This is an excellent opportunity for a hospitality professional to take on a leadership role in a family‑owned business that values quality service and guest satisfaction.

Essential Duties and Responsibilities:

• Recruit, train, and supervise front desk staff, housekeepers, and maintenance personnel, including scheduling shifts and conducting performance evaluations.
• Handle guest complaints and service issues, implement corrective measures, and maintain guest satisfaction standards to ensure positive reviews and repeat business.
• Develop seasonal pricing strategies and promotional packages based on local market analysis, competitor rates, and demand patterns for tourism and university‑related stays.
• Source and negotiate contracts with suppliers for housekeeping supplies, maintenance services, guest amenities, and facility equipment to ensure cost‑effective procurement.
• Prepare monthly budgets for room revenue, operational expenses, and capital improvements, and monitor daily financial performance including occupancy rates and revenue targets.
• Coordinate with local businesses and organizations for group bookings, extended stay arrangements, and special event accommodations.
• Establish and maintain operational policies for front desk services, housekeeping standards, guest service protocols, and facility maintenance procedures.
• Oversee property maintenance and facility safety compliance.
• Maintain accurate records for reservations, guest accounts, financial reporting, and regulatory compliance.
• Ensure adherence to health and safety regulations, fire codes, and municipal bylaws.

Skills & Qualifications:

• Minimum 3‑5 years of management experience is required.
• Working in the accommodation industry, including supervisory or management roles in hotels, motels, or similar hospitality establishments is preferred.
• College diploma in hotel management, hospitality management, business administration, or related field preferred.
• Strong communication and interpersonal skills for interacting with guests, staff, and business partners.
• Ability to work flexible schedules including evenings, weekends, and holidays.
• Proficient English language skills, both written and verbal.
• Basic computer skills for property management systems and administrative tasks.

For more information about Grandview Motel, please visit our website at http://www.grandviewmotel.com.

Please send your resume and cover letter to: [e-mail]. We thank all applicants for their interest; however, only qualified candidates will be contacted for an interview.