Mortgage Specialist

BMO; Coquitlam; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading financial institution in Metro Vancouver is seeking a Mortgage Specialist to expand its mortgage services. The role involves building a referral network, providing exceptional customer service, and meeting sales targets. With a commission-based pay structure, candidates should have a strong background in sales and mortgage processes, alongside relevant experience. This is an opportunity to grow within a respected organization committed to positive community impact.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Qualifications

• 3 - 5 years of relevant experience and post-secondary degree in related field.
• In-depth understanding of the mortgage lending process and regulations.
• Strong negotiation and interpersonal skills.

Responsibilities

• Cultivates and manages relationships to create a new mortgage business pipeline.
• Identifies sales opportunities and refers leads to appropriate colleagues.
• Delivers exceptional customer service and builds trust.

Skills

Interpersonal skills

Sales skills

Customer service skills

Negotiation skills

Analytical skills

Education

Post-secondary degree in related field

Job description

Overview

Join BMO as a Mortgage Specialist. This role offers training and support to build your referral network and help customers achieve home ownership, with competitive referral programs to help you reach your potential.

Responsibilities

• Cultivates, builds, and manages relationships with a referral network to create a pipeline of new mortgage business and increase BMO's share of the home financing market.
• Actively identifies sales opportunities and refers to BMO colleagues as appropriate.
• Develops and executes effective marketing and sales programs to drive business results.
• Follows corporate policies, operating directives, legal and regulatory requirements.
• Proactively contacts referral and origination sources identified through national partnerships and/or local partnerships to lead discussions about home financing solutions.
• Assists with the implementation of targeted marketing programs, promotions, and other initiatives.
• Actively searches for cross-sell and up-sell opportunities for positioning to the branch to achieve individual sales and profitability goals.
• Supports the delivery of targeted marketing programs, promotions, and other initiatives.
• Seeks opportunities to expand network by obtaining referrals and originations from existing relationships.
• Establishes and enhances the Bank's community presence by participating in trade shows, conferences, and related events.
• Serves as a customer advocate during application and processing activities.
• Completes onboarding activities as required.
• Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
• Guides customers throughout mortgage application and processing activities.
• Partners with branch teams to properly hand off customers, finalize mortgage documentation, and refer customers with non-mortgage needs.
• Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner.
• Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products and refer to appropriate BMO partners.
• Stays abreast of consumer needs, industry trends, best practices, and regulatory requirements, policies, and procedures for mortgage products and services.
• Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business/group on implementation of solutions.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application.
• Documents updates in BMO's internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems/issues.
• Analyzes data and information to provide insights and recommendations.
• Gathers and formats data into regular and ad-hoc reports and dashboards.
• Provides input into the planning and implementation of operational programs.
• Executes routine tasks within relevant service level agreements.
• Organizes work information to ensure accuracy and completeness.
• Engages with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real estate lending solutions.
• Completes all necessary transactions in compliance with guidelines and other requirements to maintain operational integrity.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

Qualifications

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.
• In-depth understanding of the mortgage lending process and applicable regulatory requirements.
• Strong interpersonal, sales, customer service, and negotiation skills.
• Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
• Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
• Strong knowledge of the broader real estate industry and mortgage market.
• Strong negotiation skills.
• Specialized knowledge from education and/or business experience.
• Verbal and written communication skills - In-depth.
• Collaboration and team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

Salary and Benefits

Pay Type: Commission

The above represents BMO Financial Group's pay range and type. Salaries will vary based on location, skills, experience, education, and qualifications for the role, and may include a commission structure. For commission roles, the salary listed represents BMO Financial Group's expected target for the first year in this position. Salaries for part-time roles will be pro-rated based on hours worked.

BMO Financial Group's total compensation package will vary based on pay type and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. Benefits may include health insurance, tuition reimbursement, accidental and life insurance, and retirement savings plans. Details are available at the Total Rewards page.

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. We create lasting, positive change for our customers, communities and people. We work together to transform lives and businesses and power economic growth worldwide.

As a member of the BMO team you are valued, respected and heard, with opportunities to grow and make an impact. We provide training, coaching, manager support, and network-building opportunities to help you gain valuable experience.

For more information, visit https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Unsolicited resumes sent to BMO will be considered property and submitting agencies must have a valid contract to submit resumes.