Merchant Success Associate - REMOTE

Medium; Remote; CAD 60,000 - 80,000; Full time

Job summary

A growing e-commerce company is seeking a Merchant Success Associate to drive the success of its merchants. In this role, you will manage onboarding, design educational resources, and monitor merchant health metrics. Ideal candidates should have 1-8 years of experience in Customer Success or related fields, possess strong communication skills, and be resourceful in fast-paced environments. The position offers a remote-first culture and opportunities to work with top brands in the subscription space.

Benefits

Directly influence growing brands

Work with top e-commerce brands

Flexible remote-first culture

Qualifications

• 1-8 years of experience in Customer Success, Onboarding, Sales Dev, or Tech Support.
• Comfortable with automation tools for effective communication.
• Strong communication skills with the ability to simplify complex concepts.
• Highly organized and capable of managing multiple accounts efficiently.
• Resourceful in finding solutions in a fast-paced, high-growth environment.

Responsibilities

• Design and manage webinars and automated email campaigns for merchant success.
• Facilitate smooth onboarding to ensure merchants achieve their 'aha!' moment.
• Collaborate with Marketing and Product teams to create educational resources.
• Monitor merchant health metrics and proactively address potential issues.
• Master the Skio platform to enhance merchants' return on investment.
• Develop a self-service resource library to empower merchants.

Skills

Customer Success

Strong communication

Organization

Problem-solving

Tools

Automation tools

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Merchant Success Associate. In this role, you will be the driving force behind the success and activation of a rapidly expanding base of Growth tier merchants. Your work will impact hundreds of businesses at once, as you build systems, content, and programs to help them thrive. You'll ensure that merchants can capitalize on their opportunities from the get-go, all while simplifying complex features and providing the necessary resources for ongoing success.

Accountabilities

• Design and manage webinars, automated email campaigns, and in-app messaging for merchant success.
• Facilitate smooth onboarding to ensure merchants quickly achieve their 'aha!' moment.
• Collaborate with Marketing and Product teams to create educational resources.
• Monitor merchant health metrics and proactively address potential issues.
• Master the Skio platform to enhance merchants' return on investment.
• Develop a self-service resource library to empower merchants.

Requirements

• 1-8 years of experience in Customer Success, Onboarding, Sales Dev, or Tech Support.
• Comfortable with automation tools for effective communication.
• Strong communication skills with the ability to simplify complex concepts.
• Highly organized and capable of managing multiple accounts efficiently.
• Resourceful in finding solutions in a fast-paced, high-growth environment.

Benefits

• Directly influence the success of numerous growing brands.
• Work with top e-commerce brands and be at the forefront of subscription innovations.
• Collaborate with passionate teams and have direct access to Product and Engineering.
• Embrace a remote-first culture that promotes flexibility and high-impact results.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.