Member Success Agent - German Speaking - Part Time

Dynata, LLC; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading market research company is seeking a Member Success Agent fluent in German for a part-time, fully remote position. The role involves delivering excellent customer service to panelists, resolving queries, and achieving KPI goals. Ideal candidates should have advanced English, at least 2 years of customer service experience, and strong organizational skills. This position offers flexibility in a dynamic work environment.

Qualifications

• Must have at least 2 years of experience in a customer service role.
• Experience in telephone support and online support.
• Proactive, motivated, and flexible team player.

Responsibilities

• Follow up with other support staff for ticket resolution.
• Achieve team KPI goals.
• Support team lead with admin tasks.
• Coordinate escalations and communicate urgent issues.
• Fulfill service requirements set by department head.

Skills

Fluent in German

Advanced English proficiency

Excellent communication skills

Customer service experience

Attention to detail

Organizational skills

Ability to multitask

Experience with Microsoft Office

Job description

Member Success Agent – German Speaking – Part Time

Fully Remote | Home Office – ON, Canada | Part Time (20 hours per week).

Dynata is the global leader in online data collection for the market research industry. Our Member Support team agents deliver excellent customer service to panelists participating in our market research surveys. The member support team fulfills a vital role in ensuring our members receive high quality answers to their questions and become brand advocates.

Team members accomplish this through problem solving, ensuring timely resolution or escalation of requests, communicating promptly on progress, and handling customers with a consummately professional attitude across a range of support mediums. Our team's goal is to ensure members are being provided with the highest levels of customer service at all times.

This is a part-time permanent position for 20 hours per week. Must be fluent in GERMAN at an expert or native proficiency level.

Responsibilities

• Follow up with other support staff involved in resolution to ensure the ticket is concluded in a satisfactory resolution.
• Achieve or exceed required team KPI goals.
• Support team lead/managers with admin tasks as needed.
• Coordinate escalations and make sure that urgent issues are communicated promptly.
• Help ensure the fulfilment of service requirements set by the department head (e.g. a maximum response time).

Required Skills & Qualifications

• Must read, write, and speak English at an advanced level.
• Must read, write, and speak / understand German fluently (expert or native proficiency level).
• Excellent communication skills, both written and spoken.
• Must have at least 2 years of working experience in a customer service role where directly interacting with consumers.
• The ideal candidate will have a demonstrated history of delivering excellent customer service, with experience in both telephone support and online support via ticketing/emailing systems.
• Excellent attention to detail.
• Proven organizational skills, time management, and ability to multitask.
• Ability to work independently.
• Proactive, motivated, and flexible team player who is keen to work in a stimulating and fast‑paced work environment.
• Possess a positive attitude and have energy and enthusiasm.
• Computer literate with experience with Microsoft office programs (Excel, Word, PowerPoint).
• Willingness to learn new programs.
• Strives for continuous improvement and contributes with new ideas.
• Looks beyond simple solutions and takes accountability for actions.
• Promotes a spirit of cooperation with other members of the work group, always helpful to the rest of the team, and among the first to volunteer to help others succeed.

Dynata is one of the world’s leading single providers of first‑party data contributed by people who opt‑in to member‑based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia‑Pacific.

At Dynata, we are committed to creating an inclusive and accessible environment where every employee and customer feels valued, respected, and supported. We strive to build a workforce that reflects the diversity of the communities we serve. Dynata welcomes and encourages applications from individuals with disabilities and is dedicated to fostering a work culture that supports everyone. Accommodations are available upon request for all aspects of the selection process.

Dynata is an Equal Opportunity Employer. We consider all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability, genetic information, veteran status, or any other legally protected status under applicable laws.