Member Experience Advisor - North Hill

Servus Credit Union; Red Deer; On-site; CAD 30,000 - 40,000; Part time

Job summary

A leading credit union is seeking a Member Experience Advisor for their North Hill branch in Red Deer, Alberta. This part-time role involves providing exceptional service to members, processing various transactions, and educating them about service channels. Candidates should possess a Grade 12 diploma and have customer service experience. Strong communication, problem-solving, and detail-oriented skills are required. Join a company that values equity and inclusion, while you thrive in a supportive environment.

Qualifications

• 1 year experience in a customer service or administration role.
• Good computer skills; able to pick up new and existing programs quickly.
• Aptitude for numbers, fast and accurate data entry skills.

Responsibilities

• Provide exceptional member service to support their financial goals.
• Process various cash and non-cash transactions efficiently.
• Build trust with members and resolve routine account problems.
• Educate members about service delivery channels.

Skills

Customer service orientation

Good communication skills

Attention to detail

Problem-solving ability

Education

Grade 12 diploma or equivalent

Tools

Computer skills

Job description

Job Overview

Join Servus Credit Union – Canada’s largest credit union! Posting closes: January 2, 2026. Employment status: Part‑time, permanent, minimum of 20 hours scheduled per week. May be required to support other branches in the region from time to time.

Branch Location

North Hill branch in Red Deer.

Responsibilities

The Member Experience Advisor acts as the first line of support as members work towards their financial goals. Role responsibilities include:

• Provides exceptional member service that builds trust through responsive service and support to deliver what is right for every member, while balancing the interests of the credit union.
• Processes a variety of cash and non‑cash member service transactions including deposits, withdrawals, payments, account updates, balances, money orders, credit card advances, calculations of foreign and domestic exchanges, cheque cashing, electronic funds transfers, and account closures.
• Pursues and generates sales referrals by proactively promoting Servus products and services to members and potential members by analyzing their needs; clearly explains potential solutions and the benefits to the member; records all referrals and forwards to the appropriate internal personnel.
• Builds trust with members, resolves routine problems with member accounts and refers complex questions to the appropriate internal personnel.
• Applies policies and procedures in daily activities to meet safety, legal and privacy requirements.
• Accountable for area security and internal security audits.
• Educates and demonstrates to members how to use other service delivery channels such as digital and self‑serve with the goal of it easy.
• Provides support to other branch team members such as making outgoing calls to members, composing routine member correspondence and reports, completing compliance and/or audit activities, completing end‑to‑end processes related to ATM and night deposits, reconciling branch reports (dependent on branch location), etc.
• Assists with opening/closing duties such as balancing of branch daily transmittals, reconciling ATM and night deposit contents, and provides support in administering branch cash services with the associated risk management and control policies.
• Acts as joint custodian on specified combinations; rents, controls, and provides access to safety deposit boxes; maintains related records.
• Maintains up‑to‑date knowledge of all credit union products and services in order to foster business development through service excellence and product knowledge.
• Promotes and participates in branch campaigns and initiatives.

Qualifications

• 1‑year experience in a customer service or administration role.
• Sales experience an asset.
• Grade 12 diploma or equivalent.
• An equivalent combination of education and experience may also be considered.
• Good computer skills; able to pick up new and existing programs related to the job quickly.
• Good communication skills; both written and verbal.
• Ability to problem solve, organize and multi‑task.
• Good customer service orientation.
• Attention to detail.
• Aptitude for numbers, with fast and accurate data entry skills.
• Good financial literacy.
• Good investigative skills for uncovering member needs.

Next Steps

We thank all applicants for their interest. Applications accepted online only; only those applicants under consideration will be contacted. At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don’t check every box, we encourage you to apply.

Employment Eligibility

Selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.

Application

Qualified applicants are invited to apply online.

Job Details

• Seniority level: Entry level
• Employment type: Part‑time
• Job function: Management and Manufacturing