Member Experience Advisor - Grande Prairie Downtown Branch

Servus Credit Union; Grande Prairie; On-site; CAD 40,000 - 50,000; Full time

Job summary

A community-focused credit union is seeking a Member Experience Advisor for its Grande Prairie Downtown Branch. In this full-time role, you will deliver exceptional member service, manage cash-handling transactions, and promote various products. Candidates should have customer service experience, strong communication skills, and a grade 12 diploma or equivalent. This is an opportunity to contribute to a cooperative culture that values inclusivity and teamwork.

Qualifications

• 1-year experience in customer service or administration role.
• Strong written and verbal communication skills.
• Ability to multitask and stay organized.

Responsibilities

• Provide exceptional member service to build trust.
• Process transactions including deposits and withdrawals.
• Generate sales referrals for Servus products.

Skills

Customer service orientation

Strong communication skills

Problem-solving abilities

Attention to detail

Sales experience

Education

Grade 12 diploma or equivalent

Tools

Good computer skills

Job description

Member Experience Advisor - Grande Prairie Downtown Branch

1 week ago Be among the first 25 applicants

Posting closes: December 19th, 2025

Employment Status: Full-time, permanent, 37.5 hours per week within hours of operation

We believe in putting people before profits. As a credit union, not a bank, our members are also our owners. Every dollar we earn is reinvested into people, employees and communities. We’re looking for passionate, values‑driven people to join our team; we welcome individuals from all backgrounds who are aligned with our values and eager to contribute in meaningful ways.

What You'll Be Doing

• Provides exceptional member service that builds trust through responsive service and support to deliver what is right for every member, while balancing the interests of the credit union.
• Processes cash and non‑cash member service transactions including deposits, withdrawals, payments, account updates, balances, money orders, credit card advances, foreign and domestic exchanges, cheque cashing, electronic funds transfers, and account closures.
• Pursues and generates sales referrals by proactively promoting Servus products and services, analyzing member needs, explaining solutions and benefits, recording referrals and forwarding them to the appropriate internal personnel.
• Builds trust with members, resolves routine problems with member accounts and refers complex questions to appropriate internal personnel.
• Applies policies and procedures to meet safety, legal and privacy requirements.
• Accountable for area security and internal security audits.
• Educates members on digital and self‑serve channels to make banking easier.
• Provides support to other branch team members: outgoing calls, routine correspondence, compliance/audit activities, ATM/night deposit processing, branch report reconciliation, etc.
• Assists with opening/closing duties: balance daily transmittals, reconcile ATM/night content, administer branch cash services with risk management and control policies.
• Acts as joint custodian on specified combinations; manages safety deposit boxes and records.
• Maintains up‑to‑date product knowledge to foster business development through service excellence.
• Promotes and participates in branch campaigns and initiatives.

What You Bring

• 1‑year experience in a customer service or administration role.
• Sales experience is an asset.
• Grade 12 diploma or equivalent (or equivalent combination of education and experience).
• Good computer skills; ability to learn new programs quickly.
• Strong communication skills, both written and verbal.
• Problem‑solving, organizational and multitasking abilities.
• Customer service orientation.
• Attention to detail.
• Aptitude for numbers, with fast and accurate data entry skills.
• Good financial literacy.
• Good investigative skills for uncovering member needs.

What Happens Next

We thank all applicants for their interest. Applications will only be accepted online; applicants under consideration will be contacted.

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. Accommodations are available during every stage of the hiring process upon request.

Employment Eligibility: The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.

Qualified applicants are invited to apply online.

Seniority level: Entry level
Employment type: Full‑time
Job function: Management and Manufacturing