Medical Office Assistant - Casual - Lethbridge

Medicentres Canada Inc.; Lethbridge; On-site; CAD 40,000 - 55,000; Part time

Job summary

A healthcare clinic network is seeking a Medical Office Assistant for the Haig West Medicentres Clinic. The ideal candidate will provide exceptional customer service, support physicians, and manage patient interactions. Candidates should possess a high school diploma and relevant customer service experience. Proficiency in medical terminology is an asset. This casual position offers a dynamic work environment with opportunities to impact patient care.

Qualifications

• High school diploma or equivalent is required.
• Medical Office Assistant qualification is an asset.
• Recent customer service experience is necessary.
• Experience with Electronic Medical Records is preferred.

Responsibilities

• Answer phones, greet, and register patients.
• Provide support to physicians for panel management.
• Respond to patient enquiries in person and by phone.
• Schedule and notify patients of appointments.

Skills

Customer service experience

Verbal communication skills

Problem solving skills

Proficiency in medical terminology

Education

High school diploma

Medical Office Assistant qualification

Tools

Med Access

Electronic Medical Records

Job description

Overview

Position Title: Medical Office Assistant
Job Type: Casual
Job Location: Haig West Medicentres Clinic
Reports to: Clinic Manager
Date Last Updated: September 2025

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That\'s a simple sentence but it says a lot. It reminds each one of us that what we do matters.

Job purpose

Reporting to the Clinic Manager, the Medical Office Assistant is responsible for providing exceptional customer service to our patients, as well as providing support to physicians and medical staff.

Principal Responsibilities

• Answering phones, greeting, and registering patients
• Provide panel management support to physicians
• Responding to patient enquiries in person and by phone
• Initiating forms and collecting payment for services not covered by insurance
• Escorting patients to exam or treatment rooms and preparing patients for physician
• Cleaning and preparing exam and treatment rooms between patient visits
• Performing diagnostic testing as ordered by the physician including urinalysis
• Performing blood pressure readings (using automated BP monitor), temperature readings, height and weight measurements as ordered by the physician
• Scheduling and notifying patients of appointments
• Scanning patient documents into electronic medical records as required
• Completing daily, monthly and weekly chore lists as required
• Performing other duties as assigned

Knowledge, Skills and Experience

• High school diploma or equivalent
• Medical Office Assistant qualification is an asset
• Recent customer service experience
• Experience with Med Access or Electronic Medical Records
• Excellent verbal and written communication skills
• Problem solving skills
• Proficiency in medical terminology is an asset
• Must be able to handle confidential information in compliance with the Health Information Act

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com.